Johnson Electric · 3 weeks ago
Field Quality Engineer
Plymouth, MI
Full-time
Onsite
Mid Level
3+ years expJohnson Electric is seeking a Field Quality Engineer to serve as the primary contact for quality-related issues with customers. This role involves leading investigations, managing complaints, and ensuring compliance with quality standards to enhance customer satisfaction.
AutomotiveElectronicsIndustrialIndustrial ManufacturingManufacturingMedical DeviceProduct DesignSustainability
Responsibilities
Manage customer complaints, warranty trends, and PPM metrics
Lead 8D investigations and root cause analysis for non-conformance issues
Coordinate PPAP management and continuous improvement actions
Analyze customer returns and assess risk during warranty situations
Conduct quality meetings and customer visits (main customer: Stellantis)
Manage sorting companies and containment activities
Prepare and present reports, slides, and 8Ds to customers and internal teams
Submit monthly Cognos reports and review customer debit impacts
Ensure compliance with quality standards and procedures
Respond to urgent customer issues with short notice and remote support
Collaborate with JE manufacturing sites and global quality teams
Qualification
Required
Bachelor's degree in Engineering or equivalent
Minimum 3–5 years of experience in quality assurance and manufacturing
Strong knowledge of 8D reporting, quality tools, and PPAP
Experience working with external customers and managing complaints
Familiarity with motors, actuators, and pumps
Excellent communication and negotiation skills
Ability to work independently and manage urgent issues remotely
Advanced proficiency in English
Strong analytical and problem-solving skills
Preferred
Master's degree or professional certifications in quality or engineering
Experience with global customer accounts and intercontinental coordination
Knowledge of IATF 16949 and ISO standards
Experience with Cognos and other reporting tools
Benefits
Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
Company
Johnson Electric
Johnson Electric is a global leader in motion products, control systems and flexible interconnects.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jean-Christophe Debarge
Head Of Finance
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