Shop LC · 3 months ago
Management Trainee - Customer Services
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $45K/yrShop LC is an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas, seeking passionate new graduates for the Management Trainee - Customer Services role. In this position, you will enhance customer experience by resolving inquiries and improving satisfaction using AI-driven tools while collaborating with various departments.
E-CommerceFashionJewelryLifestyleOnline AuctionsOnline PortalsShoppingWeb Design
Responsibilities
Deliver exceptional, unreasonably hospitable service across all customer touchpoints
Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA)
Identify opportunities to delight customers beyond standard procedures and champion a culture of personalized service
Gain hands-on experience in core service functions including fraud review, chargeback handling, returns and cancellation analysis, product and delivery related concerns, Call Centre KPI / CSAT/FCR/AHT
Collaborate with departments like Operations, Sales, Finance and IT to resolve complex issues
Assist in training and fine-tuning AI tools (chatbot, CRM, by tagging feedback, analyzing gaps and suggesting improvements
Document and maintain customer records with accuracy using internal platforms
Support continuous improvement by sharing insights from customer feedback and helping refine workflows
Qualification
Required
Master's or Bachelor's degree in Business, Communications, Information Systems or a related field
Strong communication and interpersonal skills
Passion for delivering exceptional service and solving problems empathetically
Interest in learning various aspects of business operations
Curiosity and comfort working with digital and AI tools
Highly organized and collaborative mindset
Eagerness to contribute to a high-impact, fast-paced environment
Benefits
Full onboarding and training in customer service and AI tools.
Hands-on exposure to omni-channel operations.
Opportunities to lead projects that create surprise and delight moments for customers.
Mentorship from leaders across departments.
Career growth into customer experience, operations sales or marketing roles.
A supportive, inclusive and innovative work culture with a focus on excellence.
Company
Shop LC
Formed in 2007, Shop LC's primary purpose is Delivering joy to our customers 24/7/365 from the comfort of their home.
Founded in 2007
201-500 employees
H1B Sponsorship
Shop LC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (3)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Sunil Agrawal
CEO
N
Nitin Dugar
Chief Operating Officer
Recent News
Seattle TechFlash
2025-08-13
Company data provided by crunchbase