Texas A&M International University · 3 months ago
Customer Service Associate II
Austin, TX
Full-time
Onsite
Mid Level
3+ years expTexas A&M International University is seeking a Customer Service Associate II to support the laboratory data assembly and provide customer support. The role involves supervising daily service area activities, compiling customer information, and assisting clientele with routine questions while maintaining laboratory standards.
Higher Education
Responsibilities
Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and developing client invoices/statements and reports
Provide first person contact with visiting clients and offer limited client phone support
Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory's NIR spectrophotometers for non-destructive forage/plant tissue analyses
Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation
Greets customers and responds to difficult customer inquiries and complaints
Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures
Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service
Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments
Other duties as required
Qualification
Required
High school diploma or equivalent combination of education and experience
Three years of related experience
Knowledge of word processing, spreadsheet, and database applications
Strong verbal and written communication skills
Strong customer service skills and detail-oriented
Ability to type accurately and use Word, and Excel documents
Ability to multitask and work cooperatively with others
Company
Texas A&M International University
Texas A&M International University is a higher educational institute.
1001-5000 employees
H1B Sponsorship
Texas A&M International University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (13)
2023 (13)
2022 (12)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.37MKey Investors
National Science Foundation
2024-09-04Grant· $0.37M
2024-07-03Grant
Leadership Team
Dr. Erica Guerrero
Literacy Partnership Program Director
Fred Juarez III
Associate Vice President for Finance and Administration and Assistant CFO
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