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SMC · 3 months ago

District Operations Manager

Noblesville, IN

Full-time

Onsite

Mid, Senior Level

$104K/yr - $104K/yr

5+ years exp

SMC Corporation of America is seeking a District Operations Manager to oversee the operational efficiency of sales branches within a designated territory. The DOM will ensure adherence to corporate strategies, manage day-to-day operations, and optimize resources to drive profitability and performance across the district.

IndustrialIndustrial EngineeringManufacturingMechanical Engineering

Responsibilities

Own full responsibility for the Profit & Loss (P&L) of the district assigned, ensuring profitability goals are met

Monitor and enforce cost control measures to ensure optimal profitability across all district operations

Enforce cost control measures to maximize profitability and minimize losses

Manage accounts receivable and assets (inventory, fixed assets) to maximize returns and meet performance goals

Monitor cost controls and leasing requirements for district buildings/assets

Manage district assets to optimize return and achieve corporate performance goals

Ensure operational execution at branches, reducing friction and enabling sales teams to focus on growth

Collaborate with District Sales Managers (DSM) to implement and manage budgets aligned with corporate goals

Coordinate with National Indirect Sales Manager on sales action planning, ratios, and inventory operations

Track and report on KPIs for all district roles, providing daily, weekly, and monthly analytics to the DSM

Create and distribute performance reports for district and sales leadership, focusing on goals and progress

Audit sales office compliance with corporate standards, conducting regular branch reviews

Monitor CRM, GPS, and management dashboard activity for sales calls, opportunities, route efficiency, and sales performance

Oversee district Application Specialists and provide operational leadership

Lead recruiting and hiring efforts within the assigned district

Monitor and adjust headcount needs (e.g., Application Specialists, Automation Account Representatives)

Develop and mentor team members for future leadership / advanced roles

Lead training efforts (CRM, ERP, etc.) for team development

Foster a culture of accountability and continuous improvement, prioritizing customer experience

Encourage teamwork and professional growth in a collaborative work environment

Support customer relationships by ensuring operational satisfaction

Serve as an escalation point for customer issues related to operations or logistics (SIS, ISS, Production, Accounting, etc.)

Maintain a consistent sales office environment, including standardized equipment, resources, and training capabilities

Act as company representative for onsite building owners and address any needs

Assist in executing corporate product promotions, market campaigns, and open house events at the district level

Qualification

Profit & Loss managementOperational efficiencyBudget managementCRM systems proficiencyAnalytical abilitiesTeam leadershipCustomer relationship managementTrainingDevelopmentCost control measuresSales strategy familiarity