Alaska Native Tribal Health Consortium (ANTHC) · 2 months ago
Travel Management Office Supervisor
Anchorage, AK
Full-time
Onsite
Mid, Senior Level
6+ years expThe Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. The Travel Management Office Supervisor will supervise daily operations and staff of the Travel Management and Care Coordination Departments, ensuring effective leadership and compliance with regulations.
Health CareMedicalNon ProfitWellness
Responsibilities
Provides leadership, direction, and guidance in policies and procedures to assigned staff
Sets goals and priorities and assigns tasks and projects accordingly
Develops training plans and ensures employees have necessary skills to perform duties
Counsels, trains, and coaches subordinate staff
Implements corrective actions and conducts performance evaluations
Ensures adequate staffing, coverage, and scheduling for department operations
Communicates with ANMC providers, case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed
Ensures that the proper State and Federal Regulations are being followed
Serves as the first level subject matter expert in the area of Medicaid regulations and guideline interpretation and must be able to assist customers and staff in understanding what is required to obtain prior authorization, billing for transportation services and patient travel arrangements
Participates in divisional planning and administrative committees as assigned
Analyzes the departments’ processes, initiatives, and results
Coordinates departments’ services with other agencies and departments to resolve concerns and conflicts
Works collaboratively with healthcare providers, travel services, and outside organizations for department objectives
Monitors and ensures accuracy of documentation and records for billing as well as travel packets
Provides information and training regarding the range and availability of travel services
Compiles information and prepares presentations, booklets, and other informational tools
Develops, manages and monitors project budgets and contracts
Completes internal and external written and oral reports professionally and in a timely manner
Responsible for the production of required monthly reports
Communicates with other departments at ANMC to coordinate as needed
Utilizes a tracking system for clients to maintain an appropriate database of clients requiring follow-up and assures appropriate follow-up of customer-owners
Ensures customer satisfaction; researches and resolves customer concerns
Coordinates ground transportation for customers
Assists patients with finding local lodging and ground transportation
Makes follow-up calls as needed
Provides emergency response coordination
Dispatches appropriate medical staff and security
Coordinates ground transportation for medical emergency cases
Contacts and relays information to municipal police and fire authorities when necessary
Monitors fire and security alarms
Interlinks calls among physicians, medical support services and ANTHC statewide healthcare partners
Coordinates and supports services for Accredited Campus Life Safety Policies, Procedures, and Internal and External Disaster Plans
Directly oversees the ANMC Patient Shuttle Program
Reviews safety procedures in vehicles and equipment to ensure they are in proper working order
Establishes and/or changes routes and/or schedules for drivers to follow
Maintains shuttle supply inventories
Maintains records of mileage, maintenance expenses, accident reports, etc
Directly oversees the Patient Ground Transportation functions – Will service as a point of contact for Taxi’s, Lyft and/or Uber accounts management
Process invoices and claims for accuracy and submit for payment in a timely manner
Performs other duties as assigned
Qualification
Required
A Bachelor's Degree in Business, Office Management, Administration, or similar field
Non-supervisory – Four (4) years of customer service, or similar work experience involving significant use of phones
Supervisory – Two (2) year supervising customer service, travel management, State Medicaid Office or similar work experience
Preferred
Four (4) years of supervisor experience
Benefits
Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
Cost-Share Dental and Vision Insurances
Discounted Pet Insurance
Retirement Contributions with Pre-Tax or Roth options into a 403(b).
401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
Eleven Paid Holidays
Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
Flexible Spending Accounts for Healthcare and Dependent Care.
Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
On-Site Training Courses and Professional Development Opportunities.
License and certification reimbursements and occupational insurance for medical staff.
Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
Emergency Travel Assistance
Education Assistance or Education leave eligibility
Discount program for travel, gym memberships, amusement parks, and more.
Company
Alaska Native Tribal Health Consortium (ANTHC)
The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska.
1001-5000 employees
H1B Sponsorship
Alaska Native Tribal Health Consortium (ANTHC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (5)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$81.68MKey Investors
National Oceanic and Atmospheric AdministrationU.S. Department of Agriculture
2024-07-26Grant· $75M
2023-05-22Grant· $6.68M
Leadership Team
Dwain Stilson, MBA, CPA
Chief Financial Officer
Allison Reed, M.B.A., CHPC
Chief Ethics and Compliance Officer
Recent News
Anchorage Daily News
2025-06-12
Anchorage Daily News
2025-04-26
Anchorage Daily News
2025-03-21
Company data provided by crunchbase