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Brookshire Grocery Company · 3 months ago

Personal Shopper

Pineville, WV

Part-time

Onsite

Entry Level

1+ years exp

Brookshire Grocery Company (BGC) is dedicated to building a thriving community with over 215 stores across Texas, Louisiana, Arkansas, and Oklahoma. The Personal Shopper role involves preparing online customer orders by selecting quality products and providing excellent customer service, ensuring timely and accurate order fulfillment.

Retail

Responsibilities

Prepares orders received online by accurately selecting product from shelves and organizing for order pick-up in a timely manner

Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials

Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items

Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival

Organizes, bags, and loads orders into customer vehicle

Maintains friendly and customer-service-oriented attitude by assisting customers with online orders, answering questions, responding to complaints, and providing substitution options

Accesses or memorizes product codes and remains familiar with ad and special items

Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc

Takes precaution when handling objects to avoid damage to products, property, etc

Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages

Uses suggestive selling initiatives to promote product sales

Qualification

Customer serviceProduct knowledgeCash registerMathematical skillsFood safety standardsMulti-taskingTechnology systemsHazard awarenessCommunication skillsAttention to detailFlexible schedulingTeamwork

Required

Six or more months of related experience or an equivalent combination of education and experience required

Minimum of 16 years of age required; 21 years of age required in Louisiana

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy

TABC/LACT/AATC certification required where applicable

Basic knowledge of cash register

Basic mathematical and counting skills

Basic knowledge of food quality standards

Basic knowledge of temperature and refrigeration standards for selected products

Ability to determine ideal ripeness in produce

Ability to communicate effectively in written and verbal form with customers and partners. Ability to remain courteous with customers at all times

Ability to multi-task and work in a fast-paced environment

Ability to maintain a high level of accuracy

Ability to learn new technology systems, methods and processes

Ability to work flexible schedules including nights, weekends and holidays

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible

Must report any potential hazards that cannot be immediately remedied to a supervisor

Continuously required to use close vision, distance vision, depth perception or the ability to focus

Continuously required to use hands for reaching, touching or handling

Continuously required to use fine finger movements (ex. sorting and typing)

Continuously required to stand or walk

Frequently required to talk and hear

Frequently required to push, pull, maneuver or lift objects up to 40 lbs

Frequently required to bend, kneel or squat

Occasionally required to push, pull, maneuver or lift objects up to 75 lbs

Attendance at work is required