Better Together · 4 months ago
Strike Team: Program Support Specialist
Jacksonville, FL
Full-time
Hybrid
Mid Level
$55K/yr - $60K/yrBetter Together is a mission-driven organization focused on supporting families and communities in crisis. They are seeking a Program Support Specialist to join their Strike Team, responsible for recruiting, training, and mobilizing volunteers while providing operational and administrative support during critical times.
Social Assistance
Responsibilities
Recruit, process, approve, and mobilize volunteers in targeted regions during deployments
Conduct orientations, background checks, and role-specific training
Inspire and equip volunteers to engage meaningfully in service to families
Manage volunteer scheduling to ensure consistent coverage for critical services
Match volunteers with needs based on skills, availability, and program requirements
Maintain communication with volunteers to encourage ongoing engagement
Provide temporary relief for local teams through database updates, communications, and reporting
Support accurate record-keeping for volunteer activity and family impact
Assist with logistics for events, trainings, or urgent deployments
Identify opportunities to strengthen volunteer onboarding, engagement, and retention
Recommend process improvements to streamline operations during deployments
Share insights across regions to promote consistency in volunteer management practices
Qualification
Required
A bachelor's degree
Demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community
Self-starter who is comfortable working remotely with minimal supervision
Demonstrated ability to analyze problems and find creative solutions
Ability to lift and carry items weighing 20-30 pounds
Flexibility to work evenings and weekends
Participation in a monthly on-call schedule
Maintain regular communication with team members
Proficiency or ability to quickly learn Salesforce, Zapier, WordPress, Basecamp
Valid driver's license, vehicle registration, and car insurance
Reliable personal vehicle available for daily work-related travel
Alignment with Better Together's core values
Preferred
A master's degree in social work or a related field
Child Welfare Certification from the Florida Certification Board
Experience in volunteer recruitment and mobilization
Experience in operational and administrative support
Experience in process improvement and best practices
Benefits
Medical (99% employer paid, employee only)
Dental
Vision
Life Insurance
Paid Holidays
Paid Time off
Retirement Savings Plan with 50/50 employer match up to 6%
Company
Better Together
Better Together is a nonprofit that assists struggling parents in finding employment, keeping their children out of foster care.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.43MKey Investors
Gulf Coast Community FoundationSunshine HealthCollier Community Foundation
2024-11-25Grant· $0.01M
2024-02-20Grant· $0M
2023-05-25Grant· $0.01M
Leadership Team
Megan Rose
President and CEO
Kayla Palacios
Chief Operating Officer
Recent News
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