Technical Support Specialist – Level I jobs in United States
cer-icon
Apply on Employer Site
company-logo

Smart Data Solutions · 3 months ago

Technical Support Specialist – Level I

positionVandenberg Space Force Base, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Smart Data Solutions is a growing innovative information technology and services solution provider. The Technical Support Specialist – Level I will provide daily on-site system administration, troubleshooting, and user support for specialized IT systems, ensuring compliance with DoD cybersecurity standards while maintaining operational readiness.

ConsultingHealth CareInformation TechnologyIT ManagementMedicalOutsourcingSoftware
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Perform daily system health checks and resolve technical issues
Support Windows SDC, Windows Server, and Red Hat Enterprise Linux (RHEL) systems
Apply operating system and application patches within required timelines
Manage user accounts, permissions, and access requests within 24 hours
Perform and verify data backups; test recovery procedures regularly
Document troubleshooting steps, system changes, and operational reports
Provide after-hours support on an as-needed basis (approx. six times per year)

Qualification

CompTIA Security+Red Hat Enterprise LinuxWindows ServerVMware vSphereGitLabConfluenceTroubleshooting skillsProblem-solving skills

Required

2–3 years of experience in IT support or system administration
Active DoD SECRET clearance (must be current)
CompTIA Security+ (DoD 8570 IAT Level I compliant)
Familiarity with Red Hat Enterprise Linux (RHEL 7/8)
Familiarity with Windows Server 2016/2019
Familiarity with Windows 10/11 SDC environments
Experience with tools such as VMware vSphere, GitLab, and Confluence
Strong troubleshooting and problem-solving skills
Must be able to work on-site at Vandenberg Space Force Base, California
Must be eligible for base access and hold an active DoD SECRET clearance

Preferred

Experience in secure or government contracting environments preferred

Benefits

Medical and Dental insurance
401(k) matching
Paid Time Off (PTO)
Professional development assistance

Company

Smart Data Solutions

twittertwittertwitter
company-logo
Smart Data Solutions provides IT solutions for the healthcare industry, for the high-quality and effective claim processing.
dateFounded in 2001
location
Eagan, Minnesota, USA
people-size501-1000 employees
web-link
https://sdata.us/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Shashi Yadiki
Chief Executive Officer
linkedin
leader-logo
April Gill
Chief Commercial Officer (CCO)
linkedin

Recent News

EIN Presswire
Smart Data Solutions Appoints Mark Fidow as CTO to Accelerate AI-Native Healthcare Workflow Automation
2025-12-17
EIN Presswire
Smart Data Solutions Unveils Refreshed Brand to Reflect Innovation, and Leadership in AI-Powered Healthcare Automation
2025-11-05
Morningstar.com
Smart Data Solutions Announces Smart Horizons HealthTech Symposium 2025 and Launches "What's on the Horizon"
2025-09-12
Company data provided by crunchbase