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CrewAI · 3 months ago

Customer Success Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

CrewAI is the leading open-source framework and enterprise platform for building and orchestrating multi-agent AI systems. As a Customer Success Engineer, you'll act as the technical bridge post-sale, ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows while troubleshooting technical issues and collaborating with various teams.

Artificial Intelligence (AI)Enterprise SoftwareGenerative AIInformation Technology

Responsibilities

Handle customer onboarding: guide initial technical setup, integrate CrewAI with customer infrastructure/tools

Troubleshoot and resolve technical issues across API, SDK, deployment, performance

Collaborate with Engineering, Product, DevRel to feed back customer insights

Develop training materials and conduct workshops for customer teams

Monitor usage/health metrics; proactively surface risks and propose solutions

Advocate for customers in prioritizing feature requests and roadmap improvements

Qualification

Customer-facing experienceCoding/debuggingAPI integrationAI/ML experienceCloud platforms familiarityCommunicatorProactive problem solverStartup environment adaptability