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Haven Insurance Group · 3 months ago

Insurance Customer Service Specialist

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

Haven Insurance Group is a growing independent insurance agency dedicated to providing exceptional service to clients. They are seeking a motivated and detail-oriented Customer Service Representative to support their personal lines department by servicing existing clients and assisting with office management responsibilities.

Auto InsuranceCommercialInsurance

Responsibilities

Respond to client inquiries by phone and email in a timely and professional manner

Process policy changes, endorsements, renewals, and certificates of insurance

Assist clients with billing questions, ID card requests, and claims reporting

Provide proactive client follow-up to ensure satisfaction and retention

Support producers and agents with account management

Receive, sort, and distribute incoming mail

Prepare outgoing correspondence and packages

Make bank deposits and maintain accurate records

Manage office supplies and ensure common areas remain organized

Assist with scheduling and other administrative tasks as needed

Qualification

Personal lines insuranceProperty & Casualty licenseCustomer service skillsMicrosoft Office SuiteMultitasking abilitiesAgency management systemsOrganizational skillsCommunication skills