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Legends Global · 2 days ago

Executive Director of Operations

Houston, TX

Full-time

Onsite

Director/Executive

8+ years exp

Legends Global is a leader in privately managed public assembly facilities, seeking an Executive Director of Operations at NRG Park in Houston, Texas. The role involves coordinating day-to-day activities of operational departments, ensuring client satisfaction, and managing facility policies and budgets.

HospitalityMarketingSports

Responsibilities

Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy

Assist in the development of long-range plans and program objectives

Lead all capital projects to ensure timely completion and budget adherence

Act as contact for HCSCC, the Houston Texans, and the Houston Livestock Show and Rodeo for all operational needs

Prepare facility information related to any RFPs

Meet with department heads to review activity, operating, and sales reports and oversee implementation of changes

Negotiate contracts and agreements with suppliers, promoters and tenants

Ensure compliance with all codes, laws, ordinances, policies, and emergency procedures

Implement procedures to maintain service standards and generate repeat business

Review client and guest surveys and address challenges to improve experience

Assist in preparation of the annual budget and capital budgets

Oversee operating budgets for all operations departments

Review and approve purchasing, travel and promotional expenses

Ensure continuous updates of emergency preparedness documents

Serve as liaison for emergency response coordination

Execute and ensure stadium policies comply with NFL Best Practices

Conduct post-event operational and financial reviews

Report on event and facility updates at Board meetings

May perform other duties as assigned

Managing subordinate Directors and Managers who supervise employees across various departments

Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws

Effectively address personnel issues; motivate staff and implement solutions

Qualification

Facility managementContract negotiationSafety regulations knowledgeBudget managementMicrosoft Office proficiencyCMMS systems knowledgeHospitality orientationCommunication skillsInterpersonal skillsOrganizational abilityDecision makingProblem anticipationFlexibility

Required

Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description

Considerable knowledge of safety regulations and other federal, state or local laws and regulations

Strong orientation towards hospitality/ guest experience for the meeting, convention and entertainment industry

Knowledge of facility operating standards, building maintenance, custodial, CMMS systems, safety standards, personnel and office management

Possess skills and experience in contract negotiation, business law, labor relations, purchasing procedures, safety protocols and supervising personnel

Engage in much decision making that is generally governed by procedure and guided by policy

Plan, coordinate and direct varied and complex administrative operations

Respond to emergency situations in a prompt and decisive manner during crisis situations and act as a decision maker for the facility

Follow oral and written instructions and communicate effectively with others in both oral and written form

Organize and prioritize work to meet deadlines

Work effectively under pressure and/or stringent schedule and produce accurate results

Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment

Remain Flexible and adjust to situations as they occur

Must be available to work extended and/or irregular hours that may vary due to events, including evenings, weekends, and holidays, as needed

Bachelor's Degree (BA) from a (4) - year accredited college or university with major course work in business or public administration or related fields, or equivalent combination of education and experience in a facility of similar size and description

Experience in contract negotiation, business law, labor relations, purchasing procedures, and supervising personnel

(8) – (10) years' experience in a supervisory role required

Excellent communication and interpersonal skills and organizational ability

The ability to work with and maintain highly confidential information is required

The ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment

Ability to anticipate problems and implement immediate corrective action

An ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry

Ability to manage a facility of same size and type

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Knowledge of other software programs such as AutoCAD, booking software, CMMS and incident management software

Be licensed to operate a motor vehicle in the United States

Some travel is required