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Storable · 1 day ago

Implementation Consultant

United States

Full-time

Remote

Entry Level

$50K/yr - $65K/yr

1+ years exp

Storable is redefining property management for specialty real estate, focusing on self-storage, marine, and RV & camping industries. The Implementation Consultant will be responsible for the successful onboarding of new customers, managing setup programs, ensuring customer satisfaction, and providing ongoing support throughout the implementation process.

Facility ManagementInformation TechnologyInternetSelf-StorageSoftware

No H1B

Responsibilities

Manage the overall setup program for clients, including timelines, milestones, and deliverables

Serve as the primary point of contact for clients during the implementation process to gather and transition their data onto the company's platform or system

Address client inquiries, concerns, and requests promptly and professionally

Maintain a high level of customer satisfaction throughout the setup and implementation phases

Ensure data integrity and accuracy during the transition process

Data entry of complex client data

Collaborate with technical teams to resolve data-related issues

Offer expertise in interpreting and analyzing custom and complex data sets to provide insights and guidance to clients

Assist clients in leveraging the product to derive actionable insights from their data

Identify potential risks and challenges during the setup and implementation process

Develop mitigation strategies and contingency plans to address and minimize risks

Regularly assess and report on the status of identified risks

Coordinate cross-functional teams to ensure all aspects of the implementation are on track

Work closely with training team to assist them for their 'live day,' which will involve the launch of their database, ensure importing and setup requirements are met

Provide guidance and support to trainers and clients during the transition to live operations, addressing any questions or concerns they may have

Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions and employ active listening to fully understand customers' needs and provide accurate solutions

Offer ongoing support to training department for clients after the live day

Collaborate to escalate and resolve complex technical issues efficiently and notify/escalate client concerns to senior management / customer success

Achieve customer satisfaction metrics and contribute to improving customer experience

Continuously update your knowledge and skills related to the company's offerings and industry trends

Stay informed about changes and updates to the company's products or services

Take the initiative to identify areas for improvement in the client training process and suggest enhancements

Maintain and log detailed records of onboarding clients requirements, progress, and feedback in Confluence and related programs

Maintain Knowledge Base and Confluence

Qualification

Data conversionCustomer serviceTechnical acumenRisk assessmentTraining facilitationEmpathyPatienceProblem-solvingCommunication skillsRelationship building

Required

1+ years of experience in hospitality, including front desk/reservations or other client-facing operations is required

Strong problem-solving skills and the ability to assess and mitigate risks

A customer-focused work ethic with demonstrated experience in customer service

Ability to build strong relationships with clients and peers

Strong technical acumen

In-depth knowledge of the company's product or service, including its technical aspects

Excellent verbal and written communication skills

Empathy and patience in handling customer inquiries and challenges

Proficient in conducting engaging and informative training sessions

All applicants must be currently authorized to work in the United States on a full-time basis

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.

401(k) match after 60 days, 100% vested after 1 year.

Employer contribution to your HSA, plus an HRA to help offset your deductible.

Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.

Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.

8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.

8 hours of Rest, Relax, Recharge time to care for your mental health.

Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops

Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.

’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.

Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.

$50 monthly home data stipend, plus a home office sign-on bonus of $250.

Fertility care support options to help in your journey towards parenthood.

Access to financial experts to help you make informed decisions and achieve your financial goals.

Direct Student Loan Payment Program, some qualifications and eligibility rules apply.