Critical Control · 5 hours ago
Director of Operations
Petaluma, CA
Full-time
Onsite
Director/Executive
$200K/yr - $250K/yrCritical Control is a family-owned disaster recovery company based in California, focused on delivering exceptional service and building a legacy in restoration. As the Director of Operations, you will drive elite execution across operations, technician performance, customer satisfaction, and profitability, ensuring high standards and swift responses in a fast-paced environment.
Construction
Responsibilities
Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses
Maximize revenue per tech per day. Get crews running hot
Drive 5-star reviews like your life depends on it
Ensure projects are documented, clean, and closed out within 48 hours
Hit a 75% estimate close rate at target margins. Reduce rework. Nail gross profit
Oversee documentation completeness, drying logs, photo records, and drive WCOMP Ex Mod improvements
Reduce churn. Ramp new hires fast. Build a culture of killers, not clock-punchers
Maintain 90%+ collection rate with <110 DSO. Submit invoice packages clean and on time
Qualification
Required
Background in disaster restoration, mitigation, reconstruction, or other directly related field services REQUIRED for consideration
Large loss experience working with deals $5m+ REQUIRED
Proven success scaling operations from $5-10M to $30-50M+ in restoration, field services, or fast-paced ops-heavy businesses
Experience as a player-coach leader, building strategy and executing it hands-on
Tech-savvy, systems-minded, and allergic to chaos
Acquisition and integration experience to enable smooth operational integration post-acquisition. Strong change management skills to drive cultural and process adoption across growing teams
Ability to travel as needed
Preferred
Sales connections within restoration, mitigation, or construction verticals are advantageous
Benefits
Employer-sponsored medical, dental, vision coverage
Personal wellness program
Paid holidays, vacation, and sick time
High growth potential as we grow
E-learning training courses and Career pathing support
Company-sponsored leadership and mentoring program
No micro-management
Culture immersion events
Company provided phone, laptop, and apparel
Company vehicle (Dependent on position)
Company
Critical Control
Emergency remediation and restoration company with national reach. We help families and businesses recover after a disaster hits.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Claudine Marcelle Sylvie Ripert
COO
Zac Copper
Founder
Company data provided by crunchbase