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DICK'S Sporting Goods · 2 weeks ago

Retail Associate Outdoor Lead

Mobile, AL

Full-time

Onsite

Entry, Mid Level

1+ years exp

DICK'S Sporting Goods is transforming retail with its House of Sport, a destination for athletes to engage and explore. The Outdoor Lead is responsible for providing expert product recommendations, overseeing daily operations, and ensuring exceptional customer service within the outdoor department.

Consumer GoodsE-CommerceSporting GoodsSports

Responsibilities

Responsible for driving the highest level of customer service within our Outdoor department while engaging in behaviors that are in-line with company’s service and selling standards

Bring to life the power of opinion. Making sure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge

Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc

Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories

Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions

Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status

Communicate information to department guides regarding Company initiatives, programs, promotions, etc

Maintaining Company loss prevention standards and controls

Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates

Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables