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Athelas · 3 months ago

Operations Associate, Customer Success

Mountain View, CA

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $30/hr

Athelas is a Sequoia funded healthtech startup focused on simplifying healthcare through innovative technology. The Operations Associate in Customer Success will support general operations, ensure customer satisfaction, and drive operational excellence.

BiotechnologyHealth CareLife Science

Responsibilities

Partner with designers and customer-facing teams to ensure timely delivery of creatives (static, video, etc.) that meet client and partner needs

Create resources to empower customers to maximize the product’s value

Assist with general marketing operations, including logistical support and coordination across teams

Collaborate cross-functionally with operations and customer success leaders on-site to ensure accurate and efficient processes that support both internal teams and external stakeholders

Address customer concerns and resolve issues in a timely and professional manner, collaborating with support and product teams as needed

Escalate critical challenges appropriately while keeping customers informed of progress

Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency

Qualification

Customer SuccessData AnalysisGoogle SuiteSQLDetail OrientationStakeholder ManagementCommunication SkillsAdaptability

Required

Must have an eye for detail, be well-organized with data and communication

Strong written and verbal communication skills

Proficient computer skills (Google Suite, especially Google Sheets/Excel) and familiarity with basic data analysis (SQL), capable of learning new tech tools and platforms quickly

Track record of thriving in fast-paced, ambiguous startup environments—high agency, detail orientation, and curiosity

Comfortable managing multiple stakeholders, balancing stakeholder needs with business objectives