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CACI International Inc · 3 months ago

Cisco Call Manager Administrator

US OK Oklahoma City

Full-time

Onsite

Senior Level, Lead/Staff

$68K/yr - $142K/yr

10+ years exp

CACI International Inc is seeking a Cisco Call Manager Administrator responsible for the day-to-day administration, configuration, and maintenance of the organization’s Cisco Unified Communications Manager (CUCM) environment. The role involves ensuring the smooth operation of the VoIP infrastructure, troubleshooting issues, and supporting the deployment of new features and enhancements while collaborating with IT team members.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Administer and maintain Cisco Unified Communications Manager (CUCM) systems in compliance with DoD security standards

Perform user account management, device configuration, and phone provisioning per DoD guidelines

Monitor system performance and generate regular status reports for DoD compliance

Execute routine maintenance tasks, backups, and system health checks following DISA STIGs

Provide tier 2/3 technical support for voice and unified communications issues

Assist with system upgrades and patch management under senior engineer guidance

Maintain accurate documentation of system configurations and changes per DoD requirements

Support dial plan management and call routing configurations

Coordinate with vendors and service providers for issue resolution

Participate in on-call rotation for after-hours support

Support after-hours maintenance windows and emergency response activities

Administer and maintain the CUCM environment, including user provisioning, configuration management, and system monitoring

Perform regular system health checks, backups, and maintenance tasks to ensure system reliability and performance

Experience with phone provisioning, user management, and device configuration

Understanding of dial plans, call routing, and voice gateway configurations

Familiarity with Cisco Unity Connection and voicemail administration

Knowledge of basic networking concepts (TCP/IP, VLANs, DNS)

Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirements

Qualification

Cisco Unified Communications ManagerVoIP infrastructureDoD security standardsCompTIA Security+CCNA CollaborationNetwork security principlesAnalytical skillsProblem-solving skillsCommunication skillsCollaboration skills

Required

10+ Years of relevant experience (Bachelor's degree in relevant field may be substituted for 5 years of relevant experience)

Familiarity with network and system security principles, protocols, and configurations

Strong analytical and problem-solving skills to troubleshoot and resolve complex issues

Excellent communication and collaboration skills to work effectively with cross-functional teams

Required DoD 8140 compliant certification such as CompTIA Security+; while CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred

Ability to obtain/maintain Secret Clearance

Preferred

CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration)

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees