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City of Atlanta · 3 months ago

Watershed Management, Deputy Commissioner (Office of Customer Care and Billing Services)

72 Marietta St, Atlanta, GA, 30303, US

Full-time

Hybrid

Senior Level, Lead/Staff

$163K/yr - $163K/yr

10+ years exp

The City of Atlanta is seeking a Deputy Commissioner for the Office of Customer Care and Billing Services within the Watershed Management Department. This role involves providing strategic direction, managing budgets, developing leadership talent, and ensuring operational efficiency to support the department's goals.

GovernmentInformation ServicesNon Profit

Responsibilities

Provides strategic and operating direction to a major division of the Department of Watershed Management

Defines objectives and activities of each division under the Office for the purpose of achieving the goals of the Department and assigns responsibilities to each work group

Reviews and approves operating plans and procedures developed by each functional group

Operates under the priorities of the Department’s Workplace Safety, Customer Service, Environmental Compliance, and Operational Efficiency

Develops annual operating plans and collaborates with other senior department leadership to develop and propose budgets for the Office

Establishes performance and productivity expectations for each division of the Office; implements reporting systems and processes as necessary to monitor performance in accordance with key performance indicators to map progress against objectives

Reviews and verifies technical data

May develop presentations individually and in collaboration with other senior department team members

Serves as an active member of the senior leadership team for the Department to develop and implement broad strategic initiatives and long-term operating plans

Plans for the skill development of the Office to include leadership, technical professional, and skilled workers

Collaborates with subordinate directors and managers to plan essential training and development that will build, improve, or maintain appropriate job skills as well as emergency preparedness

As needed, presents technical information to the Mayor, Council, business groups, or the public

Builds cooperative relationships with other Deputy Commissioners, with other City department staff, with counterparts in other water systems, and with appropriate regulatory officials

Maintains up-to-date knowledge of water resource technology, changes to appropriate state and federal water quality and environmental regulations, and tools of the trade

Qualification

Water utility systems knowledgeCustomer billing services knowledgeLeadership experienceAMI systems knowledgeRegulatory requirements knowledgeTeam building skillsBudget managementPerformance monitoringTrainingDevelopmentPresentation skillsInterpersonal skills

Required

Bachelor's degree in business administration, accounting, finance, public administration/policy, or in civil, mechanical, or chemical engineering, chemistry, hydrology, biology, or in a related field

Positions in this class will typically be expected to have academic background that is related to the broad area of responsibility

Minimum of ten (10) years of leadership experience at the manager level or above in related fields. Positions in this class will typically be expected to have demonstrated experience and accomplishments specifically related to the broad area of responsibility

Occasionally works beyond 40 hours/week

Must obtain a State or Georgia Water Distribution System Certification or equivalent within one year of hiring

Preferred

In addition to the minimum qualifications, a master's degree in a related or complementary area is preferred (for example, a bachelor's degree plus an MBA/MPA)

Leadership experience in a large urban water system is also preferred

Preference will be given to candidates that have a State of Georgia Water Distribution System Certification or equivalent