Optimizely · 2 weeks ago
Manager, Forward Deployed Engineer
New York, NY
Full-time
Hybrid
Mid, Senior Level
$112K/yr - $191K/yr
6+ years expOptimizely is on a mission to help people unlock their digital potential by reinventing how marketing and product teams work. The Forward Deployed Engineer Manager will lead and mentor a team of engineers, ensuring successful deployment and adoption of AI products within enterprise customers while driving customer success through innovative solutions.
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Responsibilities
Lead & Mentor: Recruit, hire, onboard, and continuously develop a high-performing team of Forward Deployed Engineers, fostering a culture of technical excellence, collaboration, and continuous learning
Performance Management: Set clear performance expectations, conduct regular 1:1s, provide constructive feedback, and manage performance reviews to support individual and team growth
Strategic Planning: Collaborate with leadership to define team goals, roadmap, and priorities, ensuring alignment with overall company objectives and customer needs
Process Improvement: Develop, implement, and refine best practices, methodologies, and tools for efficient and scalable AI solution deployment, integration, and ongoing support
Resource Allocation: Effectively manage team capacity and allocate resources to customer projects, ensuring timely delivery and high-quality outcomes
Cross-Functional Leadership: Serve as a key liaison between the FDE team and Product, Engineering, Sales, and Customer Success teams, advocating for customer needs and influencing product development
Technical Guidance: Provide architectural oversight, technical guidance, and escalation support for complex customer challenges, ensuring the team delivers robust and effective solutions
Strategic Customer Consultation: Engage directly with key enterprise customers on high-impact or complex AI initiatives, acting as a trusted technical advisor and an escalation point for the team
Solution Design & Oversight: Participate in the design and validation of intricate AI solutions, ensuring they align with customer objectives and Optimizely's product capabilities
Complex Deployments: Oversee or directly contribute to the most challenging technical deployments, leveraging deep expertise in Optimizely AI (Opal) and customer tech stacks
Advanced Troubleshooting: Lead or assist in diagnosing and resolving critical technical issues, ensuring the stability and optimal performance of deployed AI solutions
Best Practices & Advocacy: Champion AI deployment best practices internally and externally, representing Optimizely as a thought leader in the field
Qualification
Required
6+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, Solutions Consultant, FDE), with at least 2+ years in a leadership or management capacity, focusing on solutions deployment and integration
Proven experience in building, leading, mentoring, and developing high-performing technical teams
Ability to translate business objectives into technical strategies and actionable plans for the team
Strong understanding and practical experience with Retrieval Augmented Generation (RAG) architectures and building custom tools/applications for RAG workflows (e.g. embedding services, prompt engineering)
Strong prompting skills and a deep understanding of best practices for optimizing AI model output
Good programming skills in JavaScript, TypeScript or Python for building integration layers, applications, and automation scripts via APIs
Expertise in interacting with and designing solutions around external systems via public APIs, including complex data flows and authentication
Strong experience in analyzing complex business requirements, translating them into technical solutions, and understanding their impact on business outcomes
Exceptional analytical and problem-solving skills for diagnosing, architecting solutions for, and resolving highly complex technical issues
Great verbal and written communication skills to articulate complex technical and strategic concepts to diverse audiences, including executive stakeholders
A strong customer-centric mindset, with a proven ability to build strategic relationships and drive significant customer success
Ability to quickly adapt to new technologies, product updates, and diverse customer environments, while guiding a team through change
Willingness to travel to customer sites as needed (up to 10%)
Preferred
Proficiency in data integration, transformation (ETL), data governance techniques, and data pipeline design for AI solution consumption
Deep practical experience deploying, integrating, and optimizing AI solutions in complex enterprise environments, including understanding data flow and system integration
Significant experience in customer-facing engineering, solutions consulting, or technical pre-sales roles
Familiarity with project management methodologies and tools to oversee multiple concurrent customer engagements
Company
Optimizely
Optimizely is a digital experience platform for unlocking digital potential, content, commerce, and optimization.
1001-5000 employees
H1B Sponsorship
Optimizely has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.35BKey Investors
Golub CapitalGoldman Sachs Growth EquityBridge Bank
2024-12-05Debt Financing· $1.1B
2020-09-03Acquired
2019-06-18Series D· $50M
Leadership Team
Tara Corey
Senior Vice President Marketing
Jon Greene
VP Sales, Manufacturing & Distribution | B2B SaaS Digital Experience & Ecommerce
Recent News
Andreessen Horowitz
2025-12-29
2025-12-29
Company data provided by crunchbase