SCIENTIFIC GAMES · 5 hours ago
Retail Solutions Specialist, Southern Georgia
Georgia, United States
Full-time
Onsite
Entry Level
1+ years expScientific Games is the global leader in lottery games, sports betting, and technology, serving as the partner of choice for government lotteries. The Retail Solutions Specialist will travel to various retail locations in southern Georgia to provide training and maintenance support for lottery equipment while acting as a liaison between the Retail Solutions department and internal customers.
Facility ManagementGaming
Responsibilities
Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores
Responsible for organizing and training store managers and clerks on lottery equipment
Act as a liaison between Retail Solutions, lottery, retail and internal customers
Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)
Complete online surveys with photos and details gathered from store visits
Conduct and review pre-implementation documentation to ensure accuracy during installs
Conduct full-scope innovation/systems demonstrations
Conduct Train-the-Trainer and product information presentations with internal and external customers
Monitor and evaluate training program’s effectiveness and provide recommendations for modifications
Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions
Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners
Work with internal teams to ensure the product technology functions as designed
Work with other departments in support of site sales and support goals
Ability to adapt to a fast-paced environment
Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
Ability to communicate problems with management
Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol
Other functions and responsibilities as assigned
Qualification
Required
1-3 years of experience in retail and/or sales
1-3 years of lottery experience
Demonstrated ability to multi-task while ensuring accuracy and considering the end-user
Ability to translate information and present that information to others
Knowledge of Microsoft Word, Excel, Outlook and web browsers
A can-do attitude combined with strong curiosity and a passion for learning
Good communication skills, bilingual a plus
Strong organizational skills
Must have a valid driver's license in good standing
Ability to travel whether by air, vehicle, or other forms of transportation
Must be able to sit, stand, sit more than 80% of the time
Ability to travel to customer locations 80% of the time
Ability to lift 30 lbs
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies
Company
SCIENTIFIC GAMES
Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services.
1001-5000 employees
H1B Sponsorship
SCIENTIFIC GAMES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (6)
2022 (10)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Mike Cardell
SVP Americas Systems
Beth Bresnahan
Chief Communications and Brand Officer
Recent News
2025-12-26
2025-12-10
Company data provided by crunchbase