Wonderlic · 3 months ago
Strategic Customer Success Manager (Ongoing Recruitment)
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $140K/yr
5+ years expWonderlic is a company dedicated to improving employment decisions through science-based assessments and technology. They are seeking a Strategic Customer Success Manager who will drive revenue growth by ensuring customer satisfaction and loyalty while managing a diverse portfolio of existing customers and building strong relationships.
AnalyticsHuman Resources
Responsibilities
Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives
Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success
Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues
Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions
Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success
Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations
Introduce new products and features to customers, ensuring they are fully informed of their value and benefits
Function as a customer advocate within the company, streamlining the customer experience to prevent turnover
Create feedback loops between customers and product teams to identify and remove barriers to customer adoption
Qualification
Required
5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.)
Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers
Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities
Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment
Preferred
Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs
A strong track record of meeting and surpassing expectations
Demonstrated ability to achieve long-term success and growth within previous roles
Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.)
Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders
Recognized subject matter expert with experience coaching or mentoring others
Naturally curious and creative in your approach to solving problems
Benefits
Generous PTO plus a paid company shutdown from 12/24 to 1/1
Benefits include medical, dental, vision, 401k with matching, paid new parent leave
Company
Wonderlic
At the forefront of hiring - assessing, analyzing, & comparing candidates for objective, informed selection.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Becca Callahan
Chief Executive Officer
Recent News
Google Patent
2025-02-16
Company data provided by crunchbase