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NetSuite · 3 months ago

Oracle Database Cloud Technical Analyst 4-Support

United States

Full-time

Remote

Mid, Senior Level

6+ years exp

NetSuite is seeking an Oracle Database Cloud Technical Analyst 4-Support to deliver post-sales support and solutions to their customer base. The role involves resolving customer inquiries and providing strategic technical support to ensure high levels of customer satisfaction, while also mentoring other team members.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

U.S. Citizen Only

Responsibilities

Deliver post-sales support and solutions to the Oracle customer base

Resolve post-sales non-technical customer inquiries via phone and electronic means

Address technical inquiries regarding the use of and troubleshooting for Electronic Support Services

Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Offer strategic technical support to assure the highest level of customer satisfaction

Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues

Serve as an expert member of the technical problem solving/problem avoidance team

Provide direction and mentoring to others

Qualification

Oracle DatabaseTechnical SupportCustomer Relationship ManagementProblem SolvingAutomation TechnologyMentoringCommunicationTeam Collaboration

Required

6 to 10+ years of experience

7 years experience with Core products or 8 years experience with Applications products

BS in Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA OR proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Ability to read, write, and speak English