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ServiceRocket · 3 months ago

Site Reliability Engineer for Jira Data Center

United States

Contract

Remote

Mid Level

ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. They are seeking a skilled Site Reliability Engineer (SRE) to improve the performance and reliability of customers' Jira Data Center instances, address root causes of incidents, and reduce incident rates.

ConsultingEnterprise SoftwareProfessional ServicesSaaSSoftwareTraining

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Monitor application and infrastructure health using Datadog to ensure optimal performance, availability, and reliability

Conduct web application performance investigations and implement tuning measures to optimize Jira and Confluence responsiveness and throughput

Install, configure, and upgrade Jira and Confluence Data Center applications and related components

Design, deploy, and maintain the infrastructure for Atlassian Jira and Confluence Data Center deployments tailored to IT industry requirements

Perform regular maintenance, including backups, patching, and capacity planning to maintain system integrity

Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization

Collaborate with IT teams, developers, and DevOps to implement best practices for deployment, integration, and operations

Enforce security best practices, manage user access, and ensure compliance with internal and external IT policies

Document system architecture, integration points, operational procedures, and incident resolutions

Analyze performance metrics and recommend optimizations to improve system scalability and efficiency

Stay updated on Atlassian product updates, integration tools, IT industry trends, and monitoring tool enhancements

Qualification

Site Reliability EngineeringAtlassian JiraAtlassian ConfluenceInfrastructure setupDatadogLinux serverDatabase managementCommunicationCross-functional collaboration

Required

Proven experience in managing Site Reliability Engineering

Experience working in large-scale enterprise environments

Experience working with Atlassian Jira and Confluence Data Center environments in IT organizations

Strong expertise in infrastructure setup, clustering, load balancing, and high availability configurations

Experience with integrating Jira and Confluence via APIs, webhooks, and plugins with other enterprise applications and systems

Proficient with Linux/Windows server environments and virtualization platforms

Experience managing databases supporting Atlassian applications (PostgreSQL, MySQL, or Oracle)

Hands-on experience with Datadog for monitoring application and server performance, including web application performance investigation and tuning

Excellent communication skills and ability to work effectively within cross-functional IT teams

Company

ServiceRocket

Glassdoor4.7

ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming their businesses.

Founded in 2001

Palo Alto, California, USA

201-500 employees

http://www.servicerocket.com

H1B Sponsorship

ServiceRocket has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)