Capital One · 3 months ago
Manager, Quality Review Program Lead | Retail Risk
Richmond, VA
Full-time
Onsite
Mid Level
$146K/yr - $167K/yr
3+ years expCapital One is a leading financial services company, and they are seeking a Program Lead to oversee and evolve their Quality Review Programs. This role involves providing strategic leadership to ensure the programs proactively identify risks and opportunities while driving measurable impact across the enterprise.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Lead the QA/QC/DQ program strategy, governance, and evolution
Be proactive in monitoring and governing programs, anticipating risks and opportunities before they surface
Develop and execute a program roadmap aligned to enterprise priorities
Provide program health updates on a regular cadence, measuring effectiveness and outcomes
Deliver data-driven insights through visual storytelling (dashboards, scorecards, reporting packs)
Summarize enterprise changes, trends, and opportunities; present recommendations to leadership
Partner with associate readiness teams to ensure quality findings translate into new or refreshed training
Collaborate with stakeholders across the enterprise to align methodologies and build trust
Establish continuous improvement practices to strengthen quality outcomes
Provide indirect leadership and mentoring for quality reviewers (QC, QA, DQ)
Ensure team members are performing effectively and supported, while supplying input for people leader performance reviews
Promote a culture of learning, collaboration, and accountability
Qualification
Required
At least 3 years of experience in quality assurance, quality control, data quality, risk management, or program governance
At least 2 years of experience working with metrics, reporting, and visual data storytelling
Proactive: anticipates risks, opportunities, and enterprise needs before they arise
Communicator & Storyteller: translates complex data into clear, compelling insights
Collaborative Leader: builds trust, aligns cross-functional teams, and mentors others
Outcome-Oriented: ensures quality programs deliver measurable business impact
Proven ability to lead quality review programs and establish governance frameworks
Strong strategic thinking with the ability to look 'around the block' and anticipate future needs
Demonstrated proactivity in monitoring and governing programs, rather than reacting to issues
Exceptional written and verbal communication skills, with the ability to summarize complex themes into actionable insights
Ability to work autonomously and influence outcomes across teams without direct authority
Proficiency with data visualization tools (Tableau, Power BI) and/or automation solutions to optimize QA/QC
Track record of driving continuous improvement and operational evolution
Preferred
5+ years of experience in quality assurance, quality control, data quality, risk management, or program governance
3+ years of experience working with metrics, reporting, and visual data storytelling
3+ years of experience in financial services, regulatory, or risk management environments
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
2026-01-04
The Motley Fool
2026-01-04
Company data provided by crunchbase