Terminix · 4 months ago
Technical Service Manager
Washington, District of Columbia
Full-time
Onsite
Mid, Senior Level
$83K/yr - $126K/yr
5+ years expTerminix, a member of the Rentokil family of companies, is a global leader in Pest Control services. They are seeking a Technical Service Manager to act as a subject matter expert in pest control strategies, develop service delivery protocols, and support operations in resolving service quality and customer satisfaction issues.
Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
Responsibilities
Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues
Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution
Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention
Identifies projects to drive improvements and innovation including people, process, and technology-related projects
Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field
Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance
Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience
Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise
Develops publications and presentations to support sales and marketing initiatives
Qualification
Required
Four year college biological science degree in entomology or related sciences is preferred, but not required
A minimum 5 yrs. of related structural pest management experience required
2 years+ of Structural Pest Management field experience
1 years+ management experience required
Strong project management skills
Strong change management skills
Written and verbal communication skills, including delivery of formal presentations
Quantitative and qualitative analytical skills
Board Certified Entomologist (BCE) or ACE
Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions
Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment
Integrity, self-awareness, respect, empathy, and gratitude
Continuous learner with ability to flex their influence while communicating and delegating effectively
Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate
Preferred
Board Certified Entomologist (BCE) or ACE
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Company
Terminix
Terminix specializes in providing residential and commercial pest control.
10001+ employees
H1B Sponsorship
Terminix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-14Acquired
Leadership Team
Mark Freeman
Chief Customer Officer
Recent News
Business Insider
2025-10-22
2025-10-13
Company data provided by crunchbase