DXP Enterprises, Inc. · 2 days ago
Service Customer Service Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expDXP Enterprises, Inc. is dedicated to providing high-quality customer service and innovative solutions for industrial customers since 1908. The Customer Service Representative will respond to customer inquiries, process orders, assist the sales team, and manage administrative tasks to ensure effective service delivery.
Industrial EngineeringIndustrial ManufacturingMechanical Engineering
Responsibilities
Assist the Service Coordinator in requesting quotes for parts needed on service orders
Enter jobs into the P21 system and assign SO numbers and create POs
Capture freight charges and ensure received parts are allocated to the correct job
Assist with inputting labor hours into service orders within P21
Provide administrative support to the Service Manager, including handling documents and special requests
Monitor job progress by checking the board daily and following up with vendors or shop leads on any delays
Create and maintain spreadsheets to track shop supplies inventory
Order office supplies for the service department
Generate packing slips for all completed jobs leaving the shop
Maintain and organize important documents for field and service mechanics such as badging, certificates, and any safety documents
Price check and order necessary supplies for field mechanics and machinists
Ensure required forms are consistently stocked and readily available
Qualification
Required
Prior inside sales/customer service experience
Efficient in Windows based programs (Excel, Word, PowerPoint, etc.)
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Willingness to learn and take directions when needed
Data entry skills, organization, multi-tasking and customer focus is required
Preferred
2-3 years of some combination of the following knowledge: pump/motor/rotating equipment/industrial products sales
Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21
Bachelors degree preferred but not required
Benefits
Medical
Dental
Vision
Flexible Spending
401(k)
Paid holidays
Life and Disability Insurance
Additional supplemental products
Company
DXP Enterprises, Inc.
DXP Enterprises is a publicly traded industrial distribution management company specializing in pumps, industrial supplies, and MROP solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.46B2025-12-22Post Ipo Debt· $205M
2025-07-01Post Ipo Debt· $50M
2024-10-08Post Ipo Debt· $649.5M
Leadership Team
G
Gary Messersmith
SVP & General Counsel
D
David Vinson
Manager IM&P Process
Recent News
2026-01-07
2026-01-05
2026-01-05
Company data provided by crunchbase