Haemonetics · 3 months ago
Technical Product Specialist
United States
Full-time
Remote
Mid Level
$88K/yr - $119K/yr
3+ years expHaemonetics is a dynamic and diverse company seeking a Technical Product Specialist to enhance customer success and product utilization. The role involves territory management, training customers on software products, and providing technical expertise to ensure product standards are met while driving business expansion.
BiotechnologyConsultingHealth CareMedicalMedical Device
Responsibilities
Territory management for existing customer base
Increase product usage at existing accounts and expand customer base through education of new users and generate revenue growth
Train new and existing customers on all software products of the assigned products line. Provide summary of training sessions and ensure follow up as needed through onsite support
Provide technical expertise to help ensure that our products line reaches standard of care levels within the account, leveraging our CRM tool and market data
Help drive and expand existing business, to include broadening application of our products within the account
Resolve technical and operational customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions
Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences
Assist customers in tailoring their product training materials and needs
Understand competition and competitive landscape in existing territory, and convert to Haemonetics business in existing accounts
Drive demand for device and software upgrades as well as add on devices
Participate in product development market needs and/or quality investigative needs and launches while providing feedback to sales, marketing and R&D
Qualification
Required
Bachelors of Arts, Science or Computer Science (Equivalent Experience) (required)
3 + years of experience, industry or related experience, preferably in Plasma Collections, Commercial Software Development environment
Experience as Presales Technical or Commercial Software Delivery Expertise desired
Demonstrated written communication skills
Strong verbal communication and listening skills
Ability to convince and proven experience in driving products adoption
Effective interpersonal skills, comfortable interacting with software technical users at a deep level and with a flair for developing customer relationships
Must be able to easily communicate/articulate complex software models and concepts to laypeople using common language
Practical experience deploying software systems in a production or pilot environment. Specifically, server-based software systems in a hosted virtual environment
Strong grasp of software server infrastructure architecture and models
Basic understanding of cloud infrastructure concepts
Technical knowledge of SDLC and Software delivery models and architectures
Strong Project management skills and solid organization skills
Knowledge of hemostasis management required
Strong technical/clinical aptitude to understand, train customers and users on products
Travel Expectations: Frequent Domestic: 50 - 75%
Benefits
A 401(k) with up to a 6% employer match and no vesting period
An employee stock purchase plan
"flexible time off" for salaried employees
Accrual of three to five weeks’ vacation annually (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
Company
Haemonetics
Haemonetics is a provider of blood and plasma supplies and services.
1001-5000 employees
H1B Sponsorship
Haemonetics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (2)
2021 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-05-21Post Ipo Debt· $600M
2021-03-01Post Ipo Equity· $435M
2019-05-23Post Ipo Equity· $10M
Leadership Team
Christopher Simon
President and Chief Executive Officer
Christopher Lindop
CFO and VP Business Development
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase