Truv · 3 months ago
Customer Success Manager, Enterprise Accounts
United States
Full-time
Remote
Senior Level
$130K/yr - $170K/yr
5+ years expTruv is transforming the financial data industry with a secure and real-time API platform for payroll account access. They are seeking a Customer Success Manager, Enterprise Accounts to serve as a trusted advisor to strategic and enterprise clients, driving customer satisfaction and revenue growth.
Data IntegrationDeveloper APIsFinTechInformation TechnologySoftware
Responsibilities
Own the success and outcomes of Truv’s largest and most complex enterprise customers
Act as a trusted advisor to senior stakeholders across multiple lines of business
Drive adoption and maximize utilization of Truv within large, matrixed organizations
Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems
Design and deliver tailored enablement programs, training, and best practices to accelerate adoption
Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success
Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes
Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts
Qualification
Required
5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology
Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact
Experience leading large-scale software rollouts at Fortune 500 or financial services organizations
Strong ability to master complex product functionality and translate technical concepts into business value for customers
Skilled at educating, enabling, and training enterprise customers across diverse audiences
Track record of resolving complex customer issues through effective cross-functional collaboration
Familiarity with mortgage, consumer lending, or fintech technology and operations
Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes
Benefits
Health, dental, and vision insurance
401(k)
Flexible time off
Company
Truv
With Truv, users can easily connect their payroll and financial accounts to instantly verify employment, income, and identity.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$28.5MKey Investors
Kleiner PerkinsAbstract
2022-03-03Series A· $25M
2021-02-16Seed· $3.5M
Leadership Team
Kirill Klokov
Co-founder and CEO
Ilya Chatsviorkin
Co-Founder and CTO
Recent News
2026-01-12
2025-07-22
Company data provided by crunchbase