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Citizant · 4 months ago

ServiceNow SPM Developer - 100% Remote (REF1853D)

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Citizant is a leading provider of professional IT services to the U.S. government, focusing on addressing pressing challenges in various domains. They are seeking a Senior ServiceNow Developer responsible for leading the design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives, while collaborating with cross-functional teams to enhance operations and user experience.

Data IntegrationEnterprise ApplicationsEnterprise SoftwareInformation TechnologyProject Management

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Advise on business process and service management best practices

Shape strategies for large-scale digital transformation initiatives across ServiceNow Core Services, ITSM, and SPM

Identify opportunities for automation and operational efficiencies by customizing the platform

Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies

Ensure secure, scalable, and maintainable integration architectures

Customize ServiceNow modules, including form configuration, UI design, and data models

Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and GlideScript

Build and maintain advanced flows using Flow Designer and Automation Engine

Communicate effectively with a wide range of audiences—from technical teams to C-suite executives—to:

Define platform and integration requirements

Translate business objectives into technical solutions

Manage stakeholder expectations and communicate progress or risks

Present findings, roadmaps, and proposed solutions clearly and confidently

Lead customer-facing sessions, discovery workshops, and status briefings

Develop and deliver user training sessions or supporting materials for business users and technical teams

Maintain clear technical documentation for configurations, customizations, and integrations

Qualification

ServiceNow implementationServiceNow integrationsJavaScriptDigital transformationITSMCollaboration skillsCommunication skills

Required

10+ years of experience with ServiceNow implementation, customization, and platform development

5+ years of strong experience with ServiceNow integrations and flow building

Expert knowledge of: Core Services/SMP (Service Management Platform), ITSM & DEVOPS, JavaScript, GlideScript, and scripting tools within the ServiceNow platform

Proven experience with custom development and digital transformation projects

Strong collaboration and communication skills must be comfortable presenting to both engineering and executive stakeholders

Masters degree in a relevant field is required

U.S. Citizenship is required to be considered

Active Public Trust or have the ability to obtain one