Hopscotch Primary Care · 3 months ago
Community Outreach Leader
Hudson, Boone, Spruce Pine, NC
Full-time
Onsite
Entry, Mid Level
2+ years expHopscotch Primary Care is dedicated to transforming healthcare in rural America by providing accessible and high-quality primary care. As the Community Outreach Leader, you will be responsible for driving new patient growth through territory management, building relationships with community partners, and collaborating with clinical teams to develop effective patient acquisition strategies.
ConsultingHealth CareMedical
Responsibilities
Establish and maintain relationships with community partners in multiple counties to introduce, educate, and build demand for Hopscotch
Develop referral relationships within territory amongst external healthcare providers, insurance agents, and community organizations serving seniors
Plan, manage, and execute HPC events in the community (and in-clinic as needed) to drive new prospective patient awareness and demand
Implement daily, weekly, and monthly routing strategy based on business priorities and growth needs of each supported clinic
Partner closely with Marketing to ensure proper awareness of growth-specific events to aid attendance and new patient conversions
Effectively reach the Dual-Eligible population in designated territory to drive new patient growth amongst this population
Utilize Salesforce daily to effectively manage community partnerships and relationships with community stakeholders
Engage with inbound prospective patient leads (referrals) as quickly as possible to ensure the best possible customer and referral partner experience
Utilize Salesforce to develop, implement, and execute an effective prospective patient sales strategy and follow-up cadence to achieve patient acquisition targets
Perform daily outreach via email, phone, text, and etc, to foster prospective patients
Collaborate with marketing to maximize effectiveness of prospective patient outreach and methods
Collaborate with Patient Engagement Representative team when necessary to ensure proper lead management and conversion success
Developing sales plans and forecasts over various time horizons (e.g., 3-month, 6-month) and measuring and reporting out progress to those plans
Following up with new patients to collect feedback and ensure their needs are being met
Tracking full-cycle outreach activities into Customer Relationship Management (CRM) system and other relevant business applications, from inputting new leads to successfully onboarding and retaining patients
Collect and document feedback from prospects and patients and adapt outreach to address challenges
Measure and report out on key sales and account metrics and performance to plan
Proactively communicate and strategize with clinical teams to ensure alignment and visibility into growth performance and priorities
Qualification
Required
Has demonstrated success in managing a sales territory in previous roles
Possesses two to three years of healthcare sales experience
Has established relationships amongst the healthcare ecosystem and senior communities in designated territory
Is ambitious, organized, and energetic
Is empathetic and an active listener
Is a self-starter who is resourceful and doesn't need a lot of direction to succeed
Has a drive to succeed and want to control their own income
Demonstrated ability to manage a high volume of daily outreach efforts (phone calls, emails, etc.)
Builds trust quickly and can handle tough conversations
Is collaborative and contributes to the effectiveness to the overall team
Demonstrates good judgement professionally and ethically at all times
Enjoys talking with seniors
Is comfortable using email, Microsoft Office applications, and computer reporting tools; CRM experience preferred
Has a valid driver's license (required)
Has U.S. work authorization (required)
Preferred
Degree from a 2- or 4- year institution
Two to three years of territory sales management experience
Two to three years of healthcare sales experience
Company
Hopscotch Primary Care
Hopscotch Primary Care is a healthcare company that aims to transform healthcare for rural communities across the country.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50M2024-06-28Series C· $50M
2023-01-01Private Equity
Leadership Team
Tim Gronniger
CEO
Recent News
Company data provided by crunchbase