PeakMade Real Estate · 3 months ago
Guest Service Intern (76630)
Chicago, IL, USA
Internship
Onsite
Intern
$16.60/hr - $16.60/hrPeakMade Real Estate is offering a Guest Service Intern position for the summer at University Center, which provides housing accommodations to students and corporate interns. The intern will engage in various customer service and back of house operations, contributing to the overall housing operations and guest experience.
ConsultingDigital MarketingMarket ResearchProperty ManagementReal EstateSEO
Responsibilities
Monitor and work the Guest Service Front Desk
Learn and master relevant internal software and badging systems in order to be successful in this role
Check-in and check-out summer housing guests and residents to their appropriate housing units using internal software system
Answer guest phone calls and accommodate onsite requests daily
Respond to summer housing emails daily
Add required charges and payments on guest ledgers
Receive and process meal payments for guests
Verify room statuses prior to guest room check in and after guest check out; update room statuses and complete condition reports upon check-out
Create and maintain the room status reports and update system accordingly
Work with housekeeping to ensure all rooms are checked and prepared; and inventory is properly organized
Review and confirm housing numbers, unit type, linen service, meal requirements and proper documentation for arriving summer housing groups
Perform necessary concierge duties on a daily basis
Attend necessary staff meetings and trainings
Assist with key inventory and management
Keep room inventories up to date; update any changes to housing assignments and lists
Conduct and attend daily shift change meetings; communicate all relevant information to next shift and to Management prior to ending shift
Prepare and manage group housing binders for incoming group arrivals
Assist with collateral assignments as needed
Assist with social media, onsite giveaway promotions and external event participation with residents
Qualification
Required
High school diploma or equivalent required
Excellent customer service skills, while maintaining the highest standards of professionalism
Excellent verbal / written communication and organizational skills
Computer literacy required, ability to navigate Microsoft Office and learn new software systems successfully
Proven ability to work productively with a diverse range of students, staff, management, and guests
Must display strong leadership qualities
The position requires approximately a 3-month commitment and 40-hour per week availability
This is a live-in required internship in the heart of Chicago's South Loop
Preferred
Previous management, hospitality and customer service education and experience preferred
Benefits
A furnished apartment
All-inclusive utilities
Meal plan
Company
PeakMade Real Estate
PeakMade Real Estate provides property management, development, and consulting services.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rebecca Shady
Director of Strategic Initiatives - Office of the CFO
Recent News
2025-08-05
Multi-Housing News
2024-04-26
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