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Chase · 4 months ago

Luxury Travel Designer

United States

Full-time

Remote

Senior Level

$54K/yr - $105K/yr

7+ years exp

Chase is seeking a dynamic and experienced Luxury Travel Designer to join their elite team within FROSCH, specializing in bespoke luxury travel experiences for ultra-high net worth individuals. The role involves crafting tailor-made travel itineraries, managing client relationships, and providing exceptional service throughout the travel journey.

BankingFinancial Services

Responsibilities

Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations

Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests

Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere

Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships

Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting

Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs

Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients

Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up

Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences

Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks

Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service

Qualification

Luxury travel planningGlobal Distribution System (GDS)Client relationship managementMS Office SuiteCRM technologyMultitaskingCommunication skillsInterpersonal skillsDetail-oriented

Required

Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele

Proficiency in a Global Distribution System (GDS) such as Sabre

Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed

Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members

Strong communication, interpersonal, and relationship-building skills

Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations

Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided

Detail-oriented with the ability to multitask and prioritize in a fast-paced environment

Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files

Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements

A readiness to be accessible to our clients beyond regular office hours