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Peak Design · 3 months ago

Gear Expert (Retail Associate)

Los Angeles, California

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Peak Design is a company known for its award-winning products, and they are seeking a Gear Expert to join their retail team in LA. The role involves welcoming customers, providing product expertise, and creating a welcoming community space for enthusiasts to explore gear and share experiences.

Design

Responsibilities

Greet and determine the needs of every customer that walks through the door

Know every product inside and out and be able to explain its multiple uses as well as how it fits into our ecosystem of products

Handle product returns, warranty claims, and concerns impressively

Handle product support issues, both in-person and on the phone

You will learn how to operate our simple point-of-sale (POS) system

Be the ears on the ground

Internalize customer feedback and provide that feedback to the store manager

Be an individual

Be creative

Be proactive

Maintain an immaculate environment within the store and outside the store

Make sure what is on the floor is neatly assembled and hung correctly

Maintain a clean and well-organized stock area

Help brainstorm, design, execute and run new events if you wish!

Qualification

Peak Design gear expertiseCustomer service experienceEvent planningAttention to detailCommunity engagementCreativityCommunication skills

Required

This role is for weekend shifts (Friday, Saturday, Sunday) and weekend availability is a MUST

Expert users of Peak Design gear. Or, at the very least, individuals with a genuine interest in quickly developing that knowledge base

Employees who will take pride in making our store a clean, friendly, inviting place

Creatives and adventurers - whether hobbyists or professionals - who can talk shop with similarly-passionate folks and understand their needs

You love to host, educate, and enthrall others. You also love to listen

You've been known to put yourself out there in the community - e.g. attend Meetups, join clubs, and make connections. And perhaps you've already got some inspired ideas for how we can make our store a better community resource. We're all ears

Experience in a customer-facing role, such as retail or hospitality

Personal or professional interest in or experience with products in our industry

Physical requirements: Constantly in a stationary position for prolonged periods (8+ hours); frequently moving objects up to 30 pounds in all directions; frequently ascending or descending ladders, stairs, ramps and the like

Preferred

You're could be a gregarious person, with some outdoorsy or artistic hobbies, as well as an eye for details. But it could mean a lot of things, and we look forward to hearing how you see yourself in this role!