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SpaceX · 3 months ago

Starlink Enterprise Account Lead (Aviation)

Woodinville, WA

Full-time

Onsite

Entry, Mid Level

$90K/yr - $125K/yr

2+ years exp

SpaceX is a company focused on developing technologies for space exploration, and they are seeking a Starlink Enterprise Account Lead for the Aviation sector. The role involves managing customer relationships, ensuring contract fulfillment, and driving revenue growth through exceptional customer service and account management.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

Responsibilities

Act as the primary point of contact for one or multiple customer segments within the Aviation vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue. In particular, this role is focused on:

Delivering impeccable customer service to the enterprise team and customers in the Aviation vertical, including efficient acknowledgement and resolution of issues

Building relationships to identify requirements and manage expectations

Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business

Retaining and growing the value of Aviation accounts in both hardware and service revenue

Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks

Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualification

Customer-facing experienceTechnical knowledge of telecommunicationsProject managementExperience in aviation industryCommunication skillsEmpathyRead contractsProblem-solving skillsActive listening

Required

Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience

2+ years of consulting or project management experience

1+ year experience in a customer-facing role

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Availability and willingness to travel as needed to customer sites/meetings

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Preferred

Bachelor's degree in engineering or business

Significant knowledge or experience in one of the following industries: aviation, airlines, enterprise sales, finance, reseller, maritime, aviation, satellite communications

Experience managing multiple projects and delivering under tight time and resource constraints

Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer

Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)

Demonstrated ability to turn customer feedback into actionable, smart improvements

Excellent written and verbal communication skills, including ability to craft and present professional presentations

Excellent empathy, active listening, and resiliency skills

Ability to read contract documents and discern requirements and deliverables