ServiceNow · 3 months ago
Senior Staff Software Engineer - Observability & Data Platform
Orlando, FL
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The Senior Staff Software Engineer will contribute to building the Observability and Data platform, design reference architectures for distributed systems, and lead a team in delivering high-quality products while mentoring colleagues and promoting best practices.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Contribute to building ServiceNow's Observability and Data platform
Design and create reference architectures for distributed systems
Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.)
Partner with product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality products to users
Implement software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
Contribute to the design and implementation of new products and features while enhancing the existing product suite
Lead a team of engineers in delivering products
Mentor colleagues and help promote best practices, quality code, and knowledge-sharing
Qualification
Required
A minimum of 12 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years with a PhD; or equivalent experience in Observability, Data Lake, and Big Data domains
Experience leveraging or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on functions or industries
Experience developing AI-native applications in a production environment
8+ years of hands-on backend development with experience in Java
Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, fault-tolerant architecture, and performance/scale considerations
Strong knowledge and/or experience with data modeling, tuning, and design across multiple database types such as TimeSeries, log databases, and Postgres
A proven track record of delivering innovative platform capabilities or products
Ability to thrive in dynamic, fast-paced environments where priorities evolve quickly
Strong design and implementation experience, with deep knowledge of distributed systems, service architectures, and hyperscaler environments
Experience with Unix shell and Kubernetes is a must
Aptitude for learning new technologies quickly
Preferred
Experience using AI productivity tools such as Windsurf, Cursor, etc
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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