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Bank of Hope · 16 hours ago

GTMS Customer Service Specialist

United States

Full-time

Remote

Entry Level

$18.50/hr - $22/hr

1+ years exp

Bank of Hope is seeking a GTMS Customer Service Specialist to provide support to Global Treasury Management Solutions customers. The role involves professional communication and customer service skills, assisting both customers and bank employees with GTMS product support and back office activities.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Provide telephone and email support to Global Treasury Management Solutions customers

Professional communication and customer service skills for both telephone and email support

Provide GTMS product support for front line staff and other bank employees

Support back office GTMS activities and processes

Remote Deposit installations

Participate in department projects as needed

Block entry

Qualification

Customer service skillsEnglish communicationMicrosoft OutlookMicrosoft WordMicrosoft ExcelKorean communicationMultitaskLearn quicklyAttention to detailWork under pressure

Required

Minimum Education Level: High School Diploma

Minimum Job Experience: One to two years previous administrative, clerical, or banking experience

Combination of Experience and Education can meet the job requirements

Language requirements: English – Written/Verbal: Intermediate, – Korean – Written/Verbal: Intermediate desirable

Computer/software skills: Basic Level for Microsoft Outlook, Word, and Excel

Strong attention to detail

Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the telephone

Ability to handle multiple tasks

Ability to work under pressure and meet processing deadlines

Preferred

Ability to respond effectively to the most sensitive inquiries or customer complaints

Ability to work effectively with individuals and groups across the company to manage internal and external customer complaints and department workflow

Ability to learn quickly, retain and apply knowledge to new situation