Customer Service Representative / Dispatch jobs in United States
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Mr. Rooter® Plumbing · 3 months ago

Customer Service Representative / Dispatch

positionCranberry Township, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Mr. Rooter is a premier provider of plumbing and drain cleaning services! The selected candidate will manage incoming calls to enhance sales and service efficiency while ensuring customer satisfaction through effective communication and problem-solving skills.

CommercialCustomer ServiceResidentialService Industry

Responsibilities

Field incoming calls to increase sales & traffic for most efficient & effective services
Interview customers by phone to obtain all necessary info to provide best service
Track sales and make regular reports
Handle customer complaints and customer concerns with billing or service
Dispatch Service Technicians to job sites
Handle Technician issues
Track job tickets & time records and make regular reports
Follow-up on timely commercial collections and payments
Follow-up with customers to ensure on time & satisfactory service
Excellent people skills
Self-motivated

Qualification

Customer service skillsPhone communicationProblem solvingPeople skillsSelf-motivated

Required

Field incoming calls to increase sales & traffic for most efficient & effective services
Interview customers by phone to obtain all necessary info to provide best service
Track sales and make regular reports
Handle customer complaints and customer concerns with billing or service
Dispatch Service Technicians to job sites
Handle Technician issues
Track job tickets & time records and make regular reports
Follow-up on timely commercial collections and payments
Follow-up with customers to ensure on time & satisfactory service
Excellent people skills
Self-motivated

Company

Mr. Rooter® Plumbing

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For consumer services visit https://www.mrrooter.com. To discover more about franchising opportunities in your area, visit www.MrRooterFranchise.com.
dateFounded in 1970
location
Waco, Texas, USA
people-size51-200 employees
web-link
https://www.mrrooter.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
1990-01-01Acquired

Leadership Team

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Paul Schulz
Managing Partner
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Recent News

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Company data provided by crunchbase