ICE · 3 months ago
Platform Customer Integration Engineer
US-FL-Jacksonville
Full-time
Onsite
Mid, Senior Level
5+ years expICE is seeking a talented and technical individual to join their customer integration support team at ICE Clear Credit. The role involves providing operational process training, onboarding, and troubleshooting for external integrated customers, as well as participating in the design and implementation of new products and services.
E-CommerceFashionJewelryMarketplace
Responsibilities
Integration Guidance: Clearly communicate with external Client users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes
Customer Inquiries: Resolve inquiries directly with external Clients in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
Issue Handling:
Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
Impact Assessment: Collaborate with external customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
Escalation: Escalate issues to internal teams when necessary after self-reproducing client reported issue, clearly articulating problems and steps required for resolution
Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc
Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA
Qualification
Required
Bachelor's degree or equivalent
5+ years relevant industry experience
Experience with Java Object-Oriented Programming and API's
Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation
Experience communicating and speaking with external Clients in IT support role
Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely
Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
Effective use SQL as an analytical tool
Must be able to multi-task, prioritize and escalate when appropriate
Preferred
Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc
Additional experience of JavaScript/TypeScript and Unix shell scripting, C++, XML, FIX, FpML, and Python
Experience using database development concepts (SQL, PL/SQL, views, etc.)
Experience setting and supporting conformance testing
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Business News Americas
2025-12-18
2025-10-28
Company data provided by crunchbase