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KPMG · 3 months ago

ServiceNow Engineer – Platform Operations

Nashville, TN

Full-time

Hybrid

Mid Level

3+ years exp

KPMG is a leading firm providing audit, tax, and advisory services across various industries. They are seeking a ServiceNow Engineer - Platform Operations to lead support and enhancement requests for ServiceNow products, ensuring high-quality outcomes and continuous improvement of the platform.

AccountingAdviceBig DataConsultingFinancial ServicesInformation TechnologyLegalManagement ConsultingProfessional Services

No H1B

Responsibilities

Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions

Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features

Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices

Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team

Manage platform health, monitoring performance, and maintaining integration points

Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions

Qualification

ServiceNow developmentServiceNow architectureJavaScriptServiceNow certificationsTroubleshooting skillsAnalytical skillsCommunication skillsCollaborative skills

Required

Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment

Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)

Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Preferred

Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred

minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred