Ingram Micro · 3 months ago
Customer Experience Representative - IBM TLS/ Services
Williamsville, NY, United States of America
Full-time
Onsite
Entry Level
$47K/yr - $76K/yr
2+ years expIngram Micro is a leading technology company for the global information technology ecosystem, and they are seeking a Customer Experience Representative to drive the success of customer solutions by leveraging vendor expertise. The role focuses on maximizing platform utilization, delivering exceptional service, and collaborating with sales teams to understand and meet customer needs.
ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
Responsibilities
Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors
Focused on a portfolio of customers or vendors to build a full solution
Develop a comprehensive understanding of the products and services across the GTM organization
Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader
Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add
Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer
Collaborate with the sales team to identify customer needs and recommend suitable solutions
Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities
Proactively engage with customers to understand their challenges, goals, and requirements
Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns
Leverage vendor partnerships to deliver the best solutions and value to customers
Qualification
Required
Typically requires a four-year college degree or equivalent experience and 2 years functional experience
Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services
Good communication and presentation skills
Self-motivated and proactive with a strong sense of ownership and accountability
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships
Ability to be a team player and to collaborate with cross-functional teams and vendors
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously
Benefits
Healthcare benefits
Paid time off
Parental leave
A 401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Company
Ingram Micro
Ingram Micro is a provider of technology products and supply chain management services.
10001+ employees
H1B Sponsorship
Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO
Leadership Team
Paul Bay
Chief Executive Officer
Mike Zilis
Chief Financial Officer
Recent News
2025-12-26
Company data provided by crunchbase