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Alts · 3 months ago

Studio Experience Coordinator

New York City, NY

Full-time

Onsite

Mid Level

$45K/yr - $50K/yr

Alts, formerly known as Alteration Specialists of New York, is seeking a Studio Experience Coordinator to enhance client interactions and manage studio operations. This role involves office management, customer service, and collaboration with the Tailoring department to ensure a welcoming environment and efficient workflow.

ApparelFashionLifestyle

Responsibilities

Maintain a professional, warm, welcoming office environment

Greet all clients, manage check-ins, pickups and payment

Answer all inbound calls to the alts Studio

Manage all client bookings and appointments

Process new transactions and ensure internal reporting is correct

Scan out all fittings to the proper fitter in the system

Responsible for ordering and tracking inventory

Ensure all outsourced garments are appropriately tagged, distributed and delivered

Manage the flow of fitting room processes and appointment

Collect payment from all clients and mark tickets as paid and collected

Quick, warm, and on-brand customer communication across emails, calls and in-person

Instruct Customers on how to check in for their appointments

Offer each customer water, ensure the company playlist and scents are working properly

Check in on customers throughout entire experience in studio - from check in to check out

Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team

Contribute ideas to company policies to create an even better customer experience

Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations

Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio

Ensure all garments are racked in accordance to alts standardized racking system

Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists

Responsible for monitoring production

Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly

Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Qualification

Customer ServiceCommunication SkillsFashion Industry ExperienceOrganizational SkillsProfessional IntegrityEmpathyInterest in SustainabilityProblem SolvingAttention to DetailTeam Collaboration