Alfa Laval · 3 months ago
International Service Engineer - Heat & Gas Systems
United States
Full-time
Remote
Mid, Senior Level
$32.50/hr - $37.50/hr
5+ years expAlfa Laval is a company dedicated to pioneering solutions for energy, food, water, and shipping. They are seeking an International Service Engineer to support customers with technical operational issues and execute troubleshooting and field service requests. This role involves extensive travel and requires a strong understanding of marine engineering and customer service.
Energy EfficiencyIndustrialMachinery ManufacturingMechanical EngineeringMiningTest and Measurement
Responsibilities
Execute international and local field service within HGS’s 360 service portfolio that are received through the International Marine Service Desk
Perform troubleshooting with full autonomy on board of vessels in the requested port, and if needed, sail with a vessel until the problem is solved (e.g. for on-the-job training on niche products both for customers and service engineers)
Provide qualified service on customers’ boilers, burners, control systems and matching equipment
Have a good understanding of PLC and Control systems, as well as operation and maintenance of boilers, burners, equipment and control systems
Execute Performance Audits
Change components, mount new burners and control systems, upgrade equipment and control systems, perform re-commissioning, perform safety checks and combustion adjustments, and advice and coach customers and crew in product usage
Travel extensively to execute marine service jobs, participate in training, team meetings etc., primarily in the own region -Americas (and in EMEA or Asia) but also globally when needed
Work weekdays and weekends on a rolling schedule, and when needed outside normal working hours
Produce service reports and document performed field service as per guidelines
Diagnose, solve and report solutions and improvements on board of vessels to definitively solve the customer’s problem even when third party equipment or installations are involved
Consult Global Technical Specialists before, during and after the field service (if needed)
Work together with other International Marine Service team members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if so required
Get central help proactively and use the ISE network and then report the findings to keep colleagues informed
Pick up and bring bookings, VISAs, permits, spare parts, equipment etc. needed to perform the field service
Build relations with customers and crew
Review SOPs and assist in creating new SOPs
Full understand the marine customers’ processes and needs and be able to match and motivate the customer to choose Alfa Laval products, applications and service offerings
Qualification
Required
High school diploma or higher, bachelor's degree or similar with relevant experience in marine engineering a plus
5+ years field service experience on board vessels
Fluent English, verbal and written
Able to read & interpret electrical and P & I drawings
Good cross-cultural communication skills
Experience from working in an international context and across borders with colleagues and customers from other cultures
Good reporting skills
Experience of working in CRM systems and planning tools
Electrical, electronics, automation & instrumentation knowledge
Results driven
Make decisions under pressure
Customer focus
Coaching
Benefits
Healthcare
Dental and vision plans
A robust wellness program
Generous 401(k)
Paid holidays
Paid time off benefits
Company
Alfa Laval
Alfa Laval is a supplier of products and solutions for heat transfer, separation, and fluid handling technologies.
10001+ employees
H1B Sponsorship
Alfa Laval has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (6)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-05-17IPO
2000-08-01Acquired
Leadership Team
Fredrik Ekström
CFO
Recent News
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2025-12-16
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