Holiday Lanes · 3 months ago
FRONT DESK CUSTOMER SERVICE REPRESENTATIVE
Bossier City, LA 71112
Full-time
Onsite
New Grad, Entry Level
$10/hr - $14/hrHoliday Lanes is a family entertainment destination in Bossier City, LA, seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide solutions to ensure a great customer service experience.
ArtCasual GamesEventsRestaurants
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role
Benefits
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Company
Holiday Lanes
Holiday Lanes is an entertainment company that offers blowing, arcades, dining, and parties for families.
Founded in 1960
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase