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Level 10, LLC · 3 months ago

Field Solutions Engineer

Hoffman Estates, IL

Full-time

Onsite

Mid Level

Level 10, LLC is dedicated to creating authentic, engaging, and long-term relationships with its customers. The Field Solutions Engineer role focuses on delivering technical expertise, customized solutions, and excellent customer support to ensure successful implementation and maintenance of complex technology solutions in diverse environments.

Information Technology

Responsibilities

Technical Consultation: Field Solutions Engineers act as technical advisors to customers, helping them understand and evaluate solutions that meet their specific needs and requirements. They engage in detailed discussions with clients to gather technical requirements and constraints

Solution Design and Architecture: Design customized solutions based on customer requirements, considering factors such as scalability, performance, security, and integration with existing systems. This involves creating technical diagrams, architecture documentation, and solution proposals

Implementation and Deployment: Field Solutions Engineers oversee the implementation of solutions at customer sites, ensuring that installations are completed successfully and according to specifications. They may collaborate with project managers, field technician support analysts, and other stakeholders to coordinate deployment activities

Testing and Validation: They conduct thorough testing and validation of solutions to ensure they meet quality standards and perform as expected. This includes troubleshooting issues, resolving technical challenges, and optimizing configurations for optimal performance

Customer Training and Support: Field Solutions Engineers provide training sessions to customers on how to use and maintain implemented solutions effectively. They offer ongoing technical support, addressing inquiries, troubleshooting problems, and guiding customers through solution updates or enhancements

Collaboration and Knowledge Sharing: Field Solutions Engineers often work closely with product development teams, providing feedback from the field to improve products and develop new features. They also share their expertise and best practices with colleagues to enhance overall team knowledge

Customer Relationship Management: They build and maintain strong relationships with key customer contacts, understanding their business challenges and providing strategic guidance on technology solutions that align with their goals

Documentation and Reporting: They maintain accurate documentation of implemented solutions, configurations, and support activities

Qualification

Technical ConsultationSolution DesignImplementationDeploymentTestingValidationCustomer TrainingCustomer Relationship ManagementCollaborationDocumentation

Required

Technical Consultation: Field Solutions Engineers act as technical advisors to customers, helping them understand and evaluate solutions that meet their specific needs and requirements

Solution Design and Architecture: Design customized solutions based on customer requirements, considering factors such as scalability, performance, security, and integration with existing systems

Testing and Validation: They conduct thorough testing and validation of solutions to ensure they meet quality standards and perform as expected

Customer Training and Support: Field Solutions Engineers provide training sessions to customers on how to use and maintain implemented solutions effectively

Collaboration and Knowledge Sharing: Field Solutions Engineers often work closely with product development teams, providing feedback from the field to improve products and develop new features

Documentation and Reporting: They maintain accurate documentation of implemented solutions, configurations, and support activities