Bear Robotics · 3 months ago
Robotics Field Engineer II
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
$74K/yr - $93K/yr
2+ years expBear Robotics is a company specializing in industrial and warehouse robotics solutions. The Robotics Field Engineer II will deploy, maintain, and support these robotics systems, ensuring they integrate seamlessly into customer operations while also providing on-call support and traveling frequently to customer locations.
Artificial Intelligence (AI)HospitalityMachine LearningRoboticsSoftware
Responsibilities
Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements
Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking
Integrate robotics solutions into existing workflows and industrial systems
Conduct testing and validation to ensure optimal robot performance and reliability
Train end-users on robot operation, upkeep, and troubleshooting
Monitor deployed robots and recommend improvements for operational efficiency
Maintain accurate records of support activities, assets, and system changes
Perform root cause analysis and execute corrective actions for robot failures
Escalate complex issues to higher-level support as needed
Provide feedback to internal teams to enhance product performance and industrial integration
Ensure adherence to safety protocols and identify potential hazards
Work flexible hours to support customer operations across multiple sites
Be on-call one weekend per month to provide urgent customer support
Travel frequently to customer locations and Bear Robotics’ US offices as required
Contribute to the launch and growth of Bear Robotics’ industrial robotics vertical
Perform other related duties as assigned
Qualification
Required
On-site field experience with robotics deployments
Hands-on experience with AGV and AMR systems
System integration knowledge
Industrial engineering background
Mechanical and maintenance skills
Familiarity with warehouse systems and industrial workflows
Excellent troubleshooting and problem-solving skills
Strong customer service and interpersonal skills
Ability to work flexible hours, including occasional weekend on-call support
Frequent regional travel to customer locations and travel to US offices as needed
Valid driver's license with a clean record
Bachelor's or Master's Degree in Industrial Engineering, Robotics Engineering, Mechanical/Electrical Engineering, or related discipline
2+ years of customer-facing technical or field engineering experience
Preferred
Previous experience integrating robotics in industrial or warehouse applications
Experience with Linux Terminal, coding, or automation tools
Data visualization experience (Looker, Tableau, PowerBI)
Multi-site industrial deployment experience
Benefits
Discretionary annual performance bonus
Company
Bear Robotics
Bear Robotics is an AI-automated robotics platform that offers for the food service and hospitality field.
201-500 employees
H1B Sponsorship
Bear Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (9)
2022 (8)
2021 (5)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$175.75MKey Investors
LG ElectronicsIMMSoftBank
2025-01-24Acquired
2024-03-11Series C· $60M
2022-03-15Series B· $81M
Leadership Team
John Ha
Founder, CEO
Juan Higueros
Co-Founder | Chief Operating Officer
Recent News
2025-11-21
Business Insider
2025-11-11
Company data provided by crunchbase