SpaceX · 2 weeks ago
Operations Engineer, Automation (Starlink Customer Success)
Hawthorne, CA
Full-time
Onsite
Entry, Mid Level
$95K/yr - $130K/yr
1+ years expSpaceX is a company focused on developing technologies for human life on Mars and deploying the Starlink broadband internet system. The Operations Engineer, Automation will be responsible for developing and improving automation to enhance customer experience and support within the Starlink network, collaborating with various teams to ensure robust automation solutions.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
Build alerts and monitoring for current automation systems
Manage all requests and stakeholders in a scalable way
Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
Design measurable and well-scoped experiments
Write and maintain high-quality documentation
Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities
Qualification
Required
Bachelor's degree in an engineering, mathematics, or STEM discipline
1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
3+ years of experience with Python
Must be available to work extended hours and weekends as needed
Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed
Preferred
Master Degree in Business or STEM field
Expertise in SQL and Python
Understanding of database structures, query optimizations, ETL development
Experience with automation (demonstrated skills with VBA, Python, C#, etc.)
Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment
Strong project management and self-directed prioritization skills
Ability to communicate technical concepts to non-technical audiences at all organizational levels
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave pursuant to Company policy
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2026-01-09
Satellite Today
2026-01-09
2026-01-09
Company data provided by crunchbase