Smarte Carte ยท 3 months ago
Operations Manager - PHL - Philadelphia Airport - Full-time
Philadelphia, PA
Full-time
Onsite
Mid Level
$58K/yr - $62K/yr
3+ years expSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts and other passenger services. The Operations Manager is responsible for directing airport operations, enhancing customer satisfaction and employee engagement, and managing P&L to achieve revenue and EBITDA goals.
ConsumerConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans
Lead business unit consisting of multiple terminals and a workforce of 3+
Coach staff to ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend
This hands-on position requires the Operations Manager to direct, manage and execute repairs, maintain and clean equipment as needed
Daily reporting of results, human resource functions to include payroll, hiring and training
Seek and develop new business opportunities, g. airport services, other vending opportunities
Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte
Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings
Effectively translate strategic initiatives into meaningful and actionable goals for direct reports
Other duties as assigned
Qualification
Required
Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc
Demonstrated P&L management experience is required
Minimum of 2 years of direct management experience and the ability to manage across a wide range of capabilities and personalities
Possess strategic leadership, planning and thinking skills along with a value chain mind-set
Demonstrated success working in a cross-functional team environment
Ability to successfully manage the institutional complexity within assigned airports
Demonstrated business acumen as defined by a proven track record of success in an operational environment
Must demonstrate experience and ability to lead large scale process implementation with measurable improvements in financial and/or performance metrics
Ability to forge positive relationships with external constituents e.g., customers, clients, supplier partners, etc., and manage across a wide range of capabilities and personalities
Excellent verbal and written communication skills
Some financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI's affect financial outcomes
Organized and able to manage multiple priorities effectively
Proficient knowledge of Microsoft Office/Suite
Excellent management skills; ability to influence and engage direct and indirect reports and peers
Strong knowledge of leading teams through significant change in a large organization
Ability to get an Airport Badge is required
Valid Driver's License is required
Demonstrated P&L management experience
2 year(s): Management of direct reports
3 year(s): Working in an Operational function
Strategic Thinking
Prioritizing
Problem Solving
Computer
Customer Service
Decision Making
Flexibility
Reporting
Data Analysis
Scheduling
Communication
People Management
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Self-Starter: Inspired to perform without outside help
Preferred
Bachelors or better in Business Administration or related field
Coaching
Enthusiastic: Shows intense and eager enjoyment and interest
Goal Completion: Inspired to perform well by the completion of tasks
Benefits
Group Health Insurance
Medical & Dental
Company Paid Life Insurance
Company Paid Short-Term Disability
Matching 401k
Paid Time Off
Paid Holidays
Company Outings
Wellness Reimbursement Program
More!
Company
Smarte Carte
Smarte Carte is a provider of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-15Acquired
Leadership Team
Drew Niemeyer
Chief Executive Officer
Scott Warren
Chief Financial Officer
Company data provided by crunchbase