Agave · 4 months ago
(New Grad) Customer Solutions Engineer
San Francisco, CA, US
Full-time
Onsite
New Grad, Entry Level
$90K/yr - $115K/yr
0+ years expAgave is a fast-growing data infrastructure platform for the construction industry, seeking a Customer Solutions Engineer. This role involves leading customer sales demos, managing onboarding processes, and building long-term relationships with clients to ensure successful product implementation.
B2BConstructionDeveloper APIsSaaSSoftware
Responsibilities
Customer Discovery - work with Sales to qualify opportunities, acting as a technical expert:
Lead discovery and product demos with prospects; guide them through how Agave works
Answer technical questions and position our product in the context of their systems
Qualify fit, identify blockers, and advise on implementation details
Create customer-facing collateral (e.g. videos, product FAQs)
Maintain and update demo materials for our teams to use in pre-sales
Customer Onboarding — own customer onboardings end-to-end (alongside other teammates):
Lead customers from sales handoff to full implementation efficiently, working with them 1:1
Be their primary point of contact and assume full accountability for their onboarding
Understand their goals and configure our product to meet their specific needs
Train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)
Create and maintain comprehensive docs for implementation best practices and FAQs
Build strong customer relationships and long-term loyalty
Identify churn risks and upsell opportunities
Project Management — project-manage each customer’s implementation; manage many at once:
Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps
Troubleshoot issues that arise, working with our product and engineering teams if new features are needed
Proactively identify and escalate implementation risks; work with cofounders to solve them
Identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap
Work with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systems
Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers:
Understand the variations in our current processes and key gaps that hinder onboarding
Create a standardized and scalable process that works for hundreds of customers
Create customer education materials (e.g. demo videos) to reduce manual effort required by us
Work with product/engineering to build features that improve customer onboardings
Define + own + improve internal tracking mechanisms and KPIs for customer onboarding timelines
Qualification
Required
Graduating in December 2025 or June 2026
Experience in a customer-facing role/internship (e.g. customer-facing role at a startup, top consulting firm, etc.)
Aptitude or demonstrated skill in structured troubleshooting: knowing how to debug issues in software in a structured, methodical way
Aptitude or demonstrated skill in systems thinking: understanding concepts like data types, functional modules, system constraints, and data inter-dependencies
Aptitude or demonstrated skill in context-specific communication: producing crisp, customer-safe updates with facts, next steps, and timelines, that pivot context based on audience (e.g. customer CFOs vs. internal engineers)
Preferred
Familiarity with the construction industry
Experience with accounting concepts
Experience working with APIs, SQL, Postman, or similar tools
No need to have experience with Construction or at B2B SaaS/dev tools companies
Benefits
Healthcare: we cover 90% of your healthcare costs with several plan options.
401k: we match 100% of your contributions, up to 4% of annual salary.
Performance Bonuses: we offer annual performance bonuses when we hit company growth goals, which are a % of your base salary. These are large, meaningful rewards that scale with the amount we grow in a particular year.
Relocation: sizable relocation bonus for folks currently located outside of the Bay Area, and a bonus for anyone (even within the Bay Area) who moves within a 15-minute walk of our office.
Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.
Visa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!
Commuter benefits: employees can make pre-tax contributions toward commuting costs, and we’ll cover the full cost of a Muni pass for those using public transit.
Company
Agave
Agave provides a unified API for data access across various construction software platforms.
11-50 employees
H1B Sponsorship
Agave has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Early StageTotal Funding
$3.4MKey Investors
AccelY Combinator
2023-08-30Seed· $2.9M
2022-01-18Pre Seed· $0.5M
Leadership Team
John Zucchi
Co-Founder
Pooria Azimi
Co-Founder
Company data provided by crunchbase