Siemens Healthineers · 3 months ago
Service Program Manager - Mobile PET/CT
Knoxville, TN
Full-time
Onsite
Mid, Senior Level
$107K/yr - $161K/yr
5+ years expSiemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Service Program Manager will lead the Mobile PET Program Management, overseeing the lifecycle of the mobile PET fleet, ensuring service continuity, and driving digital enablement of operations.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Lead the transition, implementation, and lifecycle management of Siemens Healthineers’ Mobile PET fleet across North America
Ensure continuity of service across regions and zones, collaborating with Zone Vice Presidents, Regional Service Managers, Remote Service Specialists, and Customer Service Engineers
Define and enforce standardized processes for installation, preventive and reactive maintenance, updates, safety protocols, and spare parts logistics
Serve as the technical subject matter expert, working with factory teams to ensure mobile-specific requirements are fully integrated into documentation, updates, and service instructions
Drive the digital enablement of mobile operations, including centralized dispatch, mobile networking, remote troubleshooting, error log analysis, and secure image transfer solutions
Manage escalations for mobile service issues, coordinating corrective and preventive actions with internal teams and external operators
Support training and capability development for field engineers, dispatchers, and applications staff to strengthen mobile-specific expertise
Maintain accuracy of installed base data in systems such as PEAK and SAP; implement corrective actions where required
Establish KPIs, governance frameworks, and reporting cadences to track program performance and drive continuous improvement
Qualification
Required
Bachelor's degree in Engineering, Technical Management, or related field (Associate's degree with equivalent experience considered)
Minimum 5 years of experience with mobile medical imaging systems (PET/CT strongly preferred) in service, operations, or vendor management
Strong technical knowledge of mobile imaging systems, trailers, and supporting infrastructure
Experience with IT-enabled service solutions such as centralized dispatch, remote diagnostics, and workflow integration
Proven ability to manage cross-functional programs and implement scalable processes in a complex, matrixed organization
Strong analytical, problem-solving, and communication skills
Preferred
Professional certifications such as PMP, CBET, or CHTM
Familiarity with Siemens Healthineers imaging systems and mobile service practices
Experience with Lean or Continuous Improvement methodologies
Strong vendor management and negotiation skills
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
South Africa Today
2026-01-07
2026-01-07
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