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Kirkland & Ellis · 3 months ago

Telecommunications Engineer Senior I

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Kirkland & Ellis is a leading law firm known for its commitment to legal excellence and teamwork. The Senior Telecommunications Engineer I will be responsible for managing and supporting the firm's telecommunications systems and infrastructure, ensuring maximum reliability and performance while resolving complex technical issues.

Financial ServicesLaw EnforcementLegal

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Maximize reliability, functionality, and integrity of telecommunications networks, systems, and services by performing traffic engineering, capacity planning, and problem trend detection and resolution

Develop, implement, and monitor methodologies for analysis, installation, and support of SIP voice communications

Interface with vendor support service groups (local, long distance, etc.) to ensure proper escalation during outages or periods of degraded system performance and communicate status of network problems, resolutions and events that impact system availability

Monitor user support request escalations to the team by email, phone, or our IT Service Management system. Triage, investigate, and address identified issues

Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors

Design telecommunications solutions, which implement standards and performance requirements to maximize reliability, functionality, and integrity while minimizing costs and cycle time

Design telecom infrastructure and related systems to meet security requirements

Perform administration of the firm’s telephone and voicemail system, which includes system programming, moves, adds, and changes

Implement technology/systems integration and acceptance testing

Implement requested changes with a strong emphasis on meeting established service levels

Implement the transfer of business and technology knowledge to those in the support role

Interact with business partners to research and identify alternatives, which will provide cost savings and/or increased operating efficiencies

Communicate problems and problem resolution plans with staff and superiors

Communicate with all areas to ensure efficient and effective handoff of problems and when transitioning the project to the support staff

Participate in the on-call team rotation which requires 24x7 availability to respond and actively work on escalations

Qualification

Avaya Aura PlatformMicrosoft TeamsSIP voice communicationsWindows Server OSLinuxNetworkingSIP routingITIL certificationProject Management certificationTroubleshooting complex systemsTelecommunications systems knowledgeCommunication skills

Required

Minimum of 8+ years of similar previous work experience required

A vast knowledge of industry-wide telecommunications systems, networks, and services with a heavy emphasis on the Avaya Aura Platform and Microsoft Teams required

SSO certificate management required

Comprehensive experience troubleshooting complex systems

Professional knowledge of Windows Server OS, Linux, networking, and SIP routing required

Strong oral and written communication skills, with the ability to communicate to all levels of staff

Preferred

Certifications in ITIL and/or Project Management strongly preferred

Bachelor's degree in networking, computer science or relevant discipline preferred

Experience with Microsoft Teams Click to Call and/or Direct Routing preferred

Avaya Enterprise Solutions, M365, and Microsoft Teams highly valued

Benefits

Comprehensive healthcare

Paid time off

Retirement

Personal support

Tailored learning and development opportunities

Company

Kirkland & Ellis

Glassdoor4.3

Kirkland & Ellis is a law firm that offers a wide range of legal assistance in labor, government, and intellectual property litigation.

Founded in 1909

Chicago, Illinois, USA

5001-10000 employees

https://www.kirkland.com/

H1B Sponsorship

Kirkland & Ellis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (44)

2024 (55)

2023 (27)

2022 (54)

2021 (45)

2020 (26)