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TBK Bank, SSB · 1 day ago

SVP, Enterprise Fraud Strategies and Operations

Dallas, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

TBK Bank is a subsidiary of Triumph, focused on delivering exceptional customer service and making a difference in the community. The SVP, Head of Fraud Strategies and Operations will develop and implement a comprehensive fraud program, leading a cross-functional team to identify fraud risks and optimize operational efficiency.

BankingFinanceFinancial ServicesFinTech

Responsibilities

Define and implement a robust fraud strategy and roadmap that aligns with overall business objectives and fraud risk appetite

Provide strategic direction around the development and maintenance of fraud platforms, including rules, models, and detection systems (both internally developed and third party)

Continuously monitor and evaluate fraud trends, industry best practices, third party solutions and regulatory changes

Act as a thought leader across the company on fraud awareness, threat detection and response to keep our customers safe

Develop and utilize advanced analytics techniques to identify and respond in real-time to fraud patterns, emerging threat vectors and trends

Collaborate with data scientists to develop cutting edge machine learning/AI models to mitigate fraud and enable improved good customer experiences

Create robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies

Provide leadership and direction to the fraud operations team, ensuring efficient and effective execution of fraud prevention and detection activities

Accountable point of contact for our critical responses to high impact incidents, leading the co-ordination of efforts inside and outside of the enterprise. e.g. with law enforcement

Balance fraud prevention measures with exceptional customer experiences

Develop and execute comprehensive fraud prevention that balances the need for security with a seamless and positive customer onboarding experience

Minimize false positives and negative impacts on legitimate customers

Enable customers to safely and quickly transact across products and money movement systems

Champion automation and efficiency initiatives to reduce manual reviews and customer complaints

Optimize fraud detection processes and systems to improve operational efficiency and cost-effectiveness

Build and manage a high-performing team of product managers, fraud analysts and fraud operations

Operate rapidly in a fully cross-functional, iterative and agile fashion when responding to fraud incidents and emerging threats

Foster collaboration and effective communication across departments (e.g. engineering, ML/AI, infosec, operations, BSA/AML, compliance, etc) to ensure alignment, planning and effective execution of fraud initiatives. Build new capabilities leveraging cutting edge tech and machine learning/AI models and leverage industry leading solutions

Stay up-to-date with fraud regulations and industry standards

Conduct regular audits and risk assessments to maintain compliance

Document and maintain comprehensive fraud strategy, rule, and model documentation

Performs other duties as assigned

Qualification

Fraud strategy developmentFraud prevention techniquesData analyticsMachine learning/AILeadership in fraud operationsBankingFinancial servicesCross-functional team managementMBAAdvanced degreeCommunicationInterpersonal skills